Proven leader and problem solver, adept in staff training and customer service excellence, significantly enhanced productivity at TownePark {Marriott}. Skilled in vehicle safety and multitasking, I streamlined operations and boosted customer satisfaction. Demonstrates critical thinking and a strong role model, ensuring high-quality team performance and efficient service delivery.
Service-focused Valet with record of success in coordinating smooth placement and retrieval of customer vehicles. Dedicated to preventing damages and maximizing customer satisfaction by professionally operating cars, trucks and SUVs. Safe and attentive driver with clean history.
Compassionate Youth Leader building purposeful relationships to inspire personal confidence and spirit-driven growth.
Offers background developing and leading successful youth programs. Proven success in building relationships with young people, working with vulnerable populations, and providing guidance and support. Skilled in creating and facilitating engaging activities to foster collaboration and personal growth.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Valet Supervisor
TownePark {Marriott}
05.2022 - Current
Supervised valet team members for improved productivity and adherence to company policies.
Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
Coordinated special events requiring valet services, working closely with event organizers to guarantee smooth operation during peak times or high-demand occasions.
Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
Youth Leader
New Life Church
01.2020 - 06.2024
Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
Guided middle and high school boys in the direction of pursuing a strong foundation in Christianity.
Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
Service Specialist
Lucky's Supermarket
10.2016 - 11.2019
Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
Bagged groceries, pulled in grocery carts, assisted customers with groceries to their vehicle, swept floors, and took out trash.
Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
Answered customer telephone calls promptly to avoid on-hold wait times.