Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marqui Biggers

Palmdale

Summary

Professional communicator with strong expertise in customer service and support. Proven ability to handle inbound and outbound calls, resolve customer inquiries, and maintain high satisfaction levels. Team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills.

Overview

15
15
years of professional experience

Work History

Aircraft Electrician

Northrop Grumman Aerospace Systems
09.2023 - Current
  • Diagnosed and repaired electrical systems in aircraft, ensuring compliance with safety standards.
  • Performed routine inspections and maintenance on electrical components, enhancing operational reliability.
  • Collaborated with engineering teams to troubleshoot complex electrical issues, improving response time to technical challenges.
  • Utilized specialized tools for wiring installations and modifications, promoting efficient workflow on projects.
  • Assisted in training new technicians on electrical systems and safety protocols, fostering a collaborative work environment.

Customer Service Representative

Arvato Digital Services
05.2017 - 03.2022
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and retention.
  • Trained new representatives on product knowledge and effective communication techniques.
  • Implemented process improvements, increasing efficiency in handling customer complaints.
  • Analyzed customer feedback to identify trends, informing service enhancements and training needs.
  • Excellent communication skills, both verbal and written.
  • High Volume Calls

Medical Records Technician

Antelope Valley Community Clinic
01.2014 - 03.2016
  • Led team in managing and updating patient medical records for accuracy and compliance.
  • Implemented efficient filing systems, improving record retrieval times by optimizing workflow processes.
  • Trained staff on electronic health records systems, enhancing departmental efficiency and data integrity.
  • Developed strategies to ensure adherence to HIPAA regulations and safeguard patient information.

Data Collector

Interviewing Service of America
01.2010 - 11.2013
  • Collected and recorded data efficiently using advanced survey methodologies.
  • Analyzed participant feedback to identify trends and improve data collection processes.
  • Collaborated with teams to enhance data accuracy through effective communication strategies.
  • Trained new employees on data collection techniques and best practices.
  • Managed high-volume inbound and outbound calls to ensure customer satisfaction and retention.
  • Resolved customer inquiries and complaints efficiently, enhancing service quality and operational effectiveness.
  • Provided training and mentorship to new staff, improving onboarding processes and team performance.

Education

Bachelor of Science - Software Engineering

Southern New Hampshire University
Hooksett, NH
04-2027

Skills

  • Call handling
  • Customer service
  • FLUENT IN Espanol
  • Call center operations
  • Technical support
  • Call center customer service
  • Inbound phone calls
  • Call control
  • Team leadership
  • Time management
  • Decision-making

Languages

Spanish
Professional Working

Timeline

Aircraft Electrician

Northrop Grumman Aerospace Systems
09.2023 - Current

Customer Service Representative

Arvato Digital Services
05.2017 - 03.2022

Medical Records Technician

Antelope Valley Community Clinic
01.2014 - 03.2016

Data Collector

Interviewing Service of America
01.2010 - 11.2013

Bachelor of Science - Software Engineering

Southern New Hampshire University

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Marqui Biggers