Summary
Overview
Work History
Education
Skills
Timeline
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Marqui Biggers

Palmdale

Summary

Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.

Professional in aviation electrical systems with strong technical skills in troubleshooting, installation, and maintenance of aircraft electrical components. Known for reliability and adaptability, ensuring seamless team collaboration and consistent achievement of goals. Adept at working under changing conditions and meeting stringent standards demanded by industry.

Experienced with audio mixing, mastering, and recording techniques. Utilizes advanced equipment to ensure pristine sound quality. Knowledge of industry standards and practices, ensuring top-tier production value.

Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

18
18
years of professional experience

Work History

Aircraft Electrician

Northrop Grumman
09.2023 - Current
  • Increased team productivity through cross-functional collaboration with fellow electricians, mechanics, and technicians in addressing aircraft issues.
  • Ensured optimal performance of aircraft communication systems with regular testing and maintenance.
  • Exhibited exceptional problem-solving skills in addressing complex electrical issues, effectively leveraging technical expertise and experience to find innovative solutions.
  • Minimized operational disruptions due to technical failures with proactive identification of potential risks associated with aging or faulty wiring installations.
  • Maintained accurate records of all electrical maintenance tasks, ensuring compliance with FAA regulations and industry standards.

Recording Engineer

MGQ Productions LLC
10.2019 - Current
  • Enhanced audio quality by utilizing advanced mixing and mastering techniques.
  • Troubleshot technical issues and maintained recording equipment for optimal performance.
  • Designed recording and production schedules according to client needs.
  • Maintained strong relationships with clients through clear communication, attentive listening, and genuine enthusiasm for their projects.
  • Increased revenue for the studio by attracting new clients through consistently delivering exceptional results on previous projects.
  • Coached musicians on creating clean, balanced audio to work with.

Medical Records Tech/Surgery Scheduler

Antelope Valley Community Clinic
08.2014 - 03.2018
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.

Customer Service Sp

Microsoft Partner Network
08.2011 - 08.2013
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

Installation Technician

ADT
01.2007 - 10.2009
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.

Education

Bachelor of Science - Software Engineering

Southern New Hampshire University
Lancaster, CA
06-2027

High School Diploma -

Antelope Valley High School
Lancaster, CA
06-2006

Skills

  • Data entry
  • Microsoft Word
  • Microsoft Excel
  • Attention to detail
  • Fast typing speed
  • Problem-solving
  • Quality control
  • Technical support
  • Data accuracy
  • File management
  • Customer Service-oriented
  • Filing and data archiving

Timeline

Aircraft Electrician

Northrop Grumman
09.2023 - Current

Recording Engineer

MGQ Productions LLC
10.2019 - Current

Medical Records Tech/Surgery Scheduler

Antelope Valley Community Clinic
08.2014 - 03.2018

Customer Service Sp

Microsoft Partner Network
08.2011 - 08.2013

Installation Technician

ADT
01.2007 - 10.2009

Bachelor of Science - Software Engineering

Southern New Hampshire University

High School Diploma -

Antelope Valley High School
Marqui Biggers