Marquella Washington
Oakdale
Summary
Dependable and growth-oriented with 20+ years of experience supporting business operations, customer relations, and administrative work. I’m someone who takes pride in showing up, staying organized, and getting things done the right way. As I continue growing into a leadership role, I bring a strong work ethic, high standards, and a commitment to accuracy in everything I do. I enjoy building positive relationships, supporting my team, and finding ways to improve how things run day to day. With a background in management, retail, and business support, I’m comfortable adapting in fast-paced environments and helping contribute to overall success. I’m motivated to keep learning, take on more responsibility, and make a meaningful impact wherever I work. Experience includes high-volume customer service and payment processing environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/Notary Public
Pak Mail 614
Oakdale, CA
08.2021 - Current
- Create shipping labels using Postalmate Software
- Pack items for customers using bubble wrap, peanuts, boxes, etc.
- Cashiering
- Customer service
- Notarize all different types of documents
- Manage account billings
- Manage mailbox billings
- Reconciling of courier invoices
- Mail/package sorting and distributing
- Maintain and organize inventory (boxes, envelopes, tubes, office supplies, greeting cards, etc.)
- Manage courier claims through Ups, FedEx, and Post Office and issue credit/refund for customers
- Travel notary
- Copy, scan, email, fax documents for customers
- Create flyers, signs, business cards, etc. for customers
- Live Scan Operator (fingerprint for DOJ)
- Manage quotes and follow ups with customers
- Maintain cleanliness and merchandise displays throughout the store
- Training new employees
- Keeping up with webinars to continuously educate myself and staff with new courier rules and updates
Sandwich Maker
Sourdough & Co.
Oakdale, CA
06.2023 - Current
- Prepare custom sandwiches, soups, and salads efficiently in a fast-paced environment, ensuring adherence to brand standards
- Deliver exceptional customer service by greeting customers, accurately taking orders, responding to complaints, and managing POS transactions with speed and accuracy
- Maintain a clean, organized work environment, complying with all health and sanitation regulations for food prep areas
- Developed comprehensive knowledge of the menu to offer recommendations
- Collaborate with team members to optimize service flow during peak lunch/ dinner hours, maintaining high-energy service
- Prepare and store fresh produce/meats/cheese
Office Manager
Aaron’s Heating and Air
Oakdale, CA
02.2024 - 06.2024
- Answer and directing phone calls
- Scheduling appointments
- Managing calendars
- Handling incoming and outgoing email, faxes, and mail
- Updating and maintaining customer records in a program called Housecall Pro
- Processing work orders and service requests
- Communicating with customers to schedule service calls, and follow up on appointments
- Addressing customer inquiries, concerns, complaints professionally
- Providing estimates, quotes, and invoices
- Follow up on unpaid invoices and managing accounts receivable
- Coordinating daily schedules for technicians
- Monitoring technician’s locations and job progress
- Preparing and sending invoices for completed jobs
- Tracking payments and managing collections
- Ordering necessary material and tracking shipments
- Coordinating equipment returns and warranty claims
- Ordering office supplies and maintaining a clean organized workspace
Inside Sales Representative
Animal Health International
Ceres, CA
10.2023 - 01.2024
- Multitasked and worked within multiple computer systems and communication platforms simultaneously
- Monitored scheduled shipment dates to ensure timely delivery
- Input orders for Outside Sales Rep
- Maintained accurate customer and territory records; documented all customer interactions and potential sales opportunities
- Ensured accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
- Generated new and repeat sales by providing product and technical information to customers in a timely manner
- Identified customer requirements and expectations to recommend specific product and/or solutions
- Maintained a current knowledge of consumer preferences, company products, programs, market conditions, and competition
Shipping Clerk/Notary Public
International Postal Center
Turlock, CA
08.2019 - 07.2021
- Create shipping labels using Postalmate Software
- Pack items for customers using bubble wrap, peanuts, boxes, etc.
- Cashiering
- Customer service
- Notarize all different types of documents
- Manage account billings
- Manage mailbox billings
- Process utility payments
- Mail sorting
- Maintain and organize inventory (boxes, envelopes, tubes, etc.)
- Create excel sheets for accounts
- Handle claims through Ups, FedEx, and Post Office
- Travel notary
- Copy, scan, email, fax documents for customers
Title Clerk/Assistant Manager/Notary Public
Classen Tag Agency and Mail Center
Oklahoma City, OK
03.2012 - 03.2018
- Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
- Verify the authenticity of documents, such as state forms, applications, and customer identity.
- Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
- Update operational records or licensing or titling information, using computer terminals.
- Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
- Collect appropriate fees for vehicle titling and driver’s license/identification cards.
- Perform routine data entry or other office support activities, including creating, sorting, photocopying, distributing, or filing documents.
- Inspect vehicles for title purposes such as V.I.N inspections and rebuilt titles.
- Inform customers by mail or telephone of additional steps they need to take to obtain licenses/titles.
- Perform record checks on past or current licenses, as required by investigations.
- Assemble photographs with printed license information to produce completed documents.
- Operate specialized photographic equipment to obtain photographs for driver's licenses, photo identification cards, and passport photos.
- Instruct customers in the completion of driver's license application forms, title forms, or other forms, such as voter registration cards, pikepass forms, organ donor forms, or motor vehicle record form.
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Communicate with customers, employees, and other individuals to answer questions, disseminate, or explain information, and address complaints via phone, email, and in the office.
- Transfer/renew vehicle/boat titles and registrations.
- Record Liens/Lien preparation.
- Prepared daily reports for transactions and inventory, and prepared semi-monthly reports to turn into the state.
- Processed online requests through the business website.
Education
Licensed Esthetician — License #Z166156
Paul Mitchell School of Modesto
06-2024
Elementary Education
College of Southern Nevada
Elementary Education
University of Nevada Las Vegas
Elementary Education
University of Nevada Reno
High School Diploma -
Spring Valley High School
Las Vegas, NVSkills
- Management experience
- Adherence to professional ethics
- Strong track record of customer engagement and support
- Friendly and effective communication abilities
- Flexible problem-solving
- Committed to maintaining accuracy in all aspects of work
- Reliable and timely
- Effective time management
- Proactive task management
- Office management skills
- Retail sales expertise
- Proficient in cash handling
- Reliable and timely
- Inventory control
Certification
- Notary Public
- Licensed Esthetician: Z 166156
- Food Handler Certificate Exp: 6/2028
Timeline
Office Manager
Aaron’s Heating and Air
02.2024 - 06.2024
Inside Sales Representative
Animal Health International
10.2023 - 01.2024
Sandwich Maker
Sourdough & Co.
06.2023 - Current
Supervisor/Notary Public
Pak Mail 614
08.2021 - Current
Shipping Clerk/Notary Public
International Postal Center
08.2019 - 07.2021
Title Clerk/Assistant Manager/Notary Public
Classen Tag Agency and Mail Center
03.2012 - 03.2018
Licensed Esthetician — License #Z166156
Paul Mitchell School of Modesto
Elementary Education
College of Southern Nevada
Elementary Education
University of Nevada Las Vegas
Elementary Education
University of Nevada Reno
High School Diploma -
Spring Valley High School