Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marquee Klim

Marquee Klim

Invermere,BC

Summary

A dynamic operations leader with a proven track record, I excel in business planning and client relationship management. I am recognized for implementing cost-saving measures and enhancing employee training programs, which have resulted in improved service delivery and customer loyalty. My strong decision-making skills and attention to detail drive operational excellence and team performance.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner/Operator

DK Residential & Commercial ENT Corp.
11.2021 - Current
  • Oversaw daily operational activities, ensuring optimal efficiency and cost reduction through streamlined processes.
  • Provided exceptional customer service, promptly addressing issues to maintain customer satisfaction and foster repeat business.
  • Engaged with clients to understand their needs and offer tailored solutions, enhancing customer loyalty and satisfaction.
  • Managed the daily operations, optimizing cash flow and increasing profitability through strategic financial practices.
  • Implemented business strategies, including identifying new market opportunities and implementing targeted sales strategies, to maximize revenue.
  • Supported charitable organizations through active involvement, contributing to the community. Support the Fireman’s Ball annually as well as GALS animal rescue, Windermere Ski Club and The Legion
  • Enhanced safety standards by regularly reviewing protocols and implementing necessary updates, ensuring safe operations and minimizing accidents and delays.
  • Operated with safety and skill to avoid disruptions and maintain productivity.
  • Reconfigured equipment setups efficiently, optimizing resource allocation and enhancing operational efficiency.
  • Assisted in recruiting, hiring, and training team members, fostering a skilled and motivated workforce.

General Manager

Tim Hortons
05.2018 - 05.2021


  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Led operations, strategic vision, and long-range planning to drive year-over-year business growth.
  • Led a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Coached and mentored personnel on management principles, industry practices, company procedures, and technology systems to maximize efficiency.
  • Developed and executed a comprehensive employee training program to elevate staff skills and improve service delivery.
  • Fostered a culture of continuous improvement by introducing regular review sessions that boosted team performance and morale.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths. Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Monitored daily cash discrepancies, inventory shrinkage, and drive-offs.
  • Managed purchasing, sales, marketing, and customer account operations efficiently.
  • Reduced operational risks by organizing data to forecast performance trends.

Manager

East Side Marios
07.2011 - 01.2014


  • Managed and motivated employees to be productive and engaged in their work. I accomplished multiple tasks within established timeframes and maintained a professional, organized, and safe environment for employees and patrons.
  • I enhanced customer satisfaction by promptly resolving disputes, maintaining open lines of communication, and ensuring high-quality service delivery. I also monitored daily activities and mentored team members to maximize performance. Additionally, I cross-trained existing employees to enhance team agility and performance.
  • To improve marketing and attract new customers, I implemented strategies to promote business. I reduced operational costs through comprehensive process improvement initiatives and resource management. I organized professional development programs for staff, leading to improved performance and skill sets.
  • I implemented customer feedback mechanisms to gather insights and use them to guide strategic planning and decision-making. I maintained positive customer relations by addressing problems head-on and implementing successful corrective actions. I established team priorities, maintained schedules, and monitored performance.
  • I maintained a professional demeanour when addressing unhappy or angry customers. I opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success. During busy periods, I improved staffing by creating employee schedules and monitoring call-outs.
  • I set aggressive targets for employees to drive company success and strengthen motivation. I controlled resources and assets for department activities to comply with industry standards and government regulations.

Education

Dogwood -

Vernon Secondary School
Vernon, BC

Skills

  • Operations management including documentation and reporting
  • Business planning, staff hiring training and development and performance analysis
  • Business operations management, client relationship management
  • Marketing strategy development,
  • Strong work ethics
  • decision-making
  • Strong attention to detail,
  • Great verbal and written communication

Certification

  • Google’s Project Management Certification
  • WHIMIS certified
  • Site Ready B.C.
  • Principle’s of Injury Management
  • Principle's of Health and Safety Management

Timeline

Owner/Operator

DK Residential & Commercial ENT Corp.
11.2021 - Current

General Manager

Tim Hortons
05.2018 - 05.2021

Manager

East Side Marios
07.2011 - 01.2014

Dogwood -

Vernon Secondary School

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Marquee Klim