Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Marouane Bahich

Marouane Bahich

Gatineau,QC
Judge a man by his questions rather than his answers.
Voltaire

Summary

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

3
3
years of professional experience

Work History

Customer Care Agent

Videotron
04.2022 - 11.2022
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Maintained and managed customer files and databases
  • Analyzed customer feedback for process improvements to achieve long-term business objectives
  • Developed and implemented customer service policies and procedures to use adequate techniques and apply best practices
  • Managed supplier deliveries around client needs to increase client retention
  • Responded proactively and positively to rapid change
  • Investigated and resolved customer inquiries and complaints quickly
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Reached out to customers after completed sales to suggest additional service or product purchases
  • Investigated and resolved accounting, service and delivery concerns
  • Increased efficiency and team productivity by promoting operational best practices
  • Promptly responded to inquiries and requests from prospective customers
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

Commercial Assistant

BS Nature
01.2020 - 04.2022
  • Sales Support: Assisting sales team with administrative tasks, such as preparing sales reports, maintaining customer databases, and managing sales-related documentation.
  • Client Communication: Interacting with clients or customers to address inquiries, provide information about products or services, and ensure excellent customer service.
  • Order Processing: Managing orders, invoices, and purchase orders, and ensuring timely and accurate processing of sales transactions.
  • Documentation: Maintaining accurate records of sales, transactions, and customer interactions, and organizing relevant documents.

Education

GED -

La Cité Collégiale, Ottawa, ON
09.2024

Skills

  • Client Meetings
  • Call Control
  • Revenue Quotas
  • Information Updates
  • Training and Development
  • Maintaining Database Information
  • Customer Account Management
  • Merchandise Orders and Exchanges
  • Customer Data Confidentiality
  • Technical Support and Assistance
  • Performing Maintenance Procedures
  • Equipment Adjustment
  • Heavy Labor
  • Verbal and Written Communication
  • Electromechanical Systems

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved time & methode which led to benefits.
  • Resolved product issue through consumer testing.
  • Completed manager training program.
  • Attended all customer service workshops and seminars offered by the company, effectively improving conflict resolution, response, time management and writing skills that were used on the job.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Care Agent - Videotron
04.2022 - 11.2022
Commercial Assistant - BS Nature
01.2020 - 04.2022
La Cité Collégiale - GED,

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Marouane Bahich