Ma. Rosario Pelayo

• Served as Global PMO Lead for Consumer Health's LIFT Project (AR and DSO Management, O2C Insights) - Achieved improvement of DSO by addressing different levers - Overdue, Payment terms, Dispute, Bill phasing and credit management for Global Customers.
• Created project plan and collaborated to different stakeholders on the action and activity for the projects especially Credit Managers and SCM Lead.
• Collaborated with business analysts to gather requirements, ensuring projects met client needs and expectations. All related to improving Daily Sales Outstanding KPI and other O2C related KPI
• Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
• Implemented Tableau across countries for KPI Visualization and reports download. Led and discussed requirements to Accenture team.

AR COE Lead

• Supported and supervised 10-11 team members located in Manila, Bangalore and Poland to cater different process and technical support around order to cash processes
• Governs all ongoing and upcoming continuous improvement initiatives for Accounts Receivables incl. credit and collections stream. Achieved operational excellence by streamlining processes and implementing best practices.
• Led the best practice sharing across regions for effective collection and improved DSO.
• Resolved issues around billing / invoicing by coordinating to different stakeholders.
• Project Lead
• Led the project planning and communication to stakeholder on different project such as process migration and system transition/upgrade – SAP to S4Hana
• Improved project completion timeframes through strategic resource allocation and efficient task delegation.
• Managed change requests effectively by evaluating impacts on scope, timeline, or budget before approving them in timely manner to avoid delays or escalations in costs. Documented risk and project actions, next steps.
• LSS Greenbelt Trained: Project- US Rebates and Claims process improvement

• Enhanced team productivity by developing and conducting comprehensive training programs on accounts receivable procedures.
• Served as key point of contact for external customers, addressing inquiries and resolving issues professionally and effectively. Direct oversight for stakeholder/customer’s concern.
• Led the pilot implementation of High Radius Cloud for cash application process. This led to improvement of automation rates and timely clearing of payment and invoice.
• Led concept of End-to-End Workshop of AR/O2C process from Contract – Order Management – Billing - AR Management to identify improvement especially on claims process.
• Awarded as Q1 2018 Best Team for improvement of KPI/performance for APAC.
• Awarded as Best Team for 2019 (Q1) for most innovation implemented and KPI improvement for LATAM region

Process Management and Support

• Investigated, resolved, and mitigated process issue concerning Invoicing, Billing, Sales Order Creation and Freight Acceptance/Distribution.
• Documented, raised to any process issues or concern to BPO and presented improvement suggestion to facilitated process efficiency.
• Validated and approved claims and rebates basis of authority matrix set globally and locally (Internal control and audit).
• Created measure for OPPR Board/EVMS to reflect process performance and visibility to all stakeholders (KPI Visualization)

Stakeholders Management

• Interacted with other OTC processes (collection, AFR, Master Data, Payment Application) to resolve issues or challenges on AR for EMED cluster.
• Recommended improvement for reducing numbers of invoice reprints and for improvement of collection procedure (Macro tool for collection analyst and invoice reprint macro) 25% reduced thru different efforts (MyFinance, Improve SAP Output communication and update correct details).
• Presented and Prepared OTC performance report and process improvement to stakeholders
• Conducted various engagement call with stakeholders to identify concern and issue especially for those countries whose collection are not offshore to MNL.

Migration and Project Management

• Supported offshoring of various task in OTC by providing recommendation on task to offshore and calculation of FTE per process based on process observation/time stamp.
• Provided migration hypercare status in OTC Process for EMED Cluster
• Identified continuous improvement of productivity levels through standardization, simplification, and waste reduction - Improvement of Turkey's E-invoicing Process (reduction of manual / unnecessary creation of Sales Order)
• · Supported implementation of MyFinance Platform to reduce manual Invoice Reprint Reduction and SOA for big customers.
• Highlight: Part of AFLS SAP Detention and Demurrage project as MNL resource for brainstorming, writing test cases for UAT, communicating information to concern parties and data gathering, coordination for the SAP D&D (Simplification Project) – CPH, Denmark.

• Led and implemented Projects - Process and System implementations for MAERSK MNL GSC site such as below;

Unbilled Sales Order Project: addressed thru exceptional handling and improved billing 100%

On Time Invoicing: Fixed the logic for export and import billing

Dunning Project: Macro for collection analyst to cater different specifications per country

Master Data (Customer) - data completion upon creation or interface from sales team.

Credit/Collection and Disputes Tool: GETPAID tool implementation to collection team, FSCM - Dispute management in SAP.

• Served as business analyst and conducted requirements gathering and use those for analysis of project
• Established clear communication channels that ensured timely exchange of information between team members and stakeholders
• Liaised and coordinated closely to Business Process Owner, Manager, Stakeholders about project completion and anchored improvement results
• Streamlined order management and accounts receivables processes by implementing automated system, reducing errors and increasing efficiency (Auto-Bank/AUTOKONTO and WINSHUTTLE tool).
• Created training plan and assessed for new hires.
• Conducted regular audits on billing data to maintain accuracy and compliance with company policies and procedures.
• Generated invoices upon receipt of billing information and tracked collection progress.