Maroon Sara
Sr Manager, Program Management Office
Summary
Strategic Leader with more than 10 years of building and optimizing teams. Highly committed, determined individual with a strong drive for success and more than 15 years of customer facing, program management experience.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Sr. Manager, Program Management Office (PMO)
MHI RJ (Mitsubishi Heavy Industries)
Montreal, Quebec, Canada
06.2020 - Current
- Leading multidisciplinary teams across organization to incorporate growth opportunities.
- OEM Program Office managing 4th largest regional aircraft in-service fleet in the world
- Successfully re-built PMO and instated a goal oriented mindset focusing on overall business results, following dissolution of Bombardier PMO office
- Increased yearly margins > 1M$ by de-risking programs and launching EBIT driven initiatives
- Developed and Leading Program initiative to improve efficiency of the service centers by > 20%
- Implemented program processes and developed tools using MS Power BI to drive project performance and governance
- Program leader member of the Continuing Airworthiness Review Board pro-actively ensuring fleet safety.
Manager, Program Customer Account & Change Mgmt
Bombardier Aerospace
Mirabel , Quebec, Canada
09.2017 - 05.2020
- Optimized yearly program budget of up to $US 25 Million dollars
- Transformed a team of legacy employees to a team with a high performance results and culture
- Accountable for Profit and Loss & increasing in-service retrofit revenue for the CRJ Program
- Proactively engaged cross functional managers to optimize working process, improve alignment and resolve lingering conflict between teams which resulted in a more efficient work environment
- Held high employee retention during challenging company transformation period and uncertainty
- Constantly coached and mentored teams helping them achieve their full potential.
Section Chief, Program Customer Account Management
Bombardier Aerospace
Mirabel, Quebec, Canada
01.2015 - 09.2017
- Reorganized team structure which improved accountability, overall efficiency and customer response time by 200%
- Extensively Increased revenue and captured key in-service retrofit market by leading and developing winning business strategy
- Support sales, marketing, contract & delivery teams on ensuring product value is demonstrated to customer
- Successfully initiated and lead activities to automate redundant/clerical tasks improving productivity, quality and Employee engagement
- Review, manage and approve options business cases & pricing, ensuring that they meet company strategy and profitability.
Group Lead – Customer Account Manager and Pricing
Bombardier Aerospace
Mirabel , Quebec, Canada
04.2012 - 01.2015
- Key player in the winning bid for one of the largest orders of commercial regional aircraft in Bombardier's history
- Customer and sales team focal for all technical and program related activities within the CRJ platform
- Liaised with contracts, legal and finance to support aircraft sales proposals
- Optimized customer configuration, including interior cabin and avionics, to meet specific requirements
- Interfaced with customers, production & delivery team to ensure all contractual commitments are successfully met
- Developed business case and competitive pricing for customer options
Project Manager
Bombardier Aerospace
Mirabel, Quebec, Canada
08.2010 - 04.2012
- Lead the IPDT for developing project scope, defining implementation strategies and presenting final business cases to obtain project funding approval
- Proactively identified, resolved roadblocks to mitigate project risk
- Enriched working relationship and reduced cost of Bombardier Flight testing center located in Wichita, Kansas
- Responsible for developing strategies and managing scope, budget for all CRJ testing at BFTC
- Responsible for preparing & maintaining project schedules, cost control & progress reports.
Mechanical & Change Management Engineer
Innotech Aviation
Dorval, Quebec, Canada
02.2007 - 08.2010
Education
Bachelor of Mechanical Engineering - Thermo Fluids And Propulsion
Concordia University
Montreal, QC 05.2000 - 06.2004
Skills
Leadership
Resilient
Entrepreneurial Mindset
Adaptable & Versatile
Customer Focused
Sales & Marketing Agile
Commercial & Business Acumen
Influential & Persuasive
Certification
Project Management Professional (PMP) License#: 1436712
Timeline
Sr. Manager, Program Management Office (PMO)
MHI RJ (Mitsubishi Heavy Industries)
06.2020 - Current
Manager, Program Customer Account & Change Mgmt
Bombardier Aerospace
09.2017 - 05.2020
Section Chief, Program Customer Account Management
Bombardier Aerospace
01.2015 - 09.2017
Group Lead – Customer Account Manager and Pricing
Bombardier Aerospace
04.2012 - 01.2015
Project Management Professional (PMP) License#: 1436712
07-2011
Project Manager
Bombardier Aerospace
08.2010 - 04.2012
Mechanical & Change Management Engineer
Innotech Aviation
02.2007 - 08.2010
Bachelor of Mechanical Engineering - Thermo Fluids And Propulsion
Concordia University
05.2000 - 06.2004