MARNISHA WALKER
San Jose
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Results-oriented management professional prepared for leadership in retail operations. Proven track record of enhancing store performance and customer satisfaction. Known for collaborative spirit and adaptability, ensuring seamless operations and team success. Expertise in inventory control and staff development.
Overview
22
22
years of professional experience
Work History
Senior Store Manager
MATTRESS FIRM
01.2003 - Current
- Established and monitored KPIs to optimize company performance.
- Provided ongoing coaching and mentoring to direct reports regarding job duties and career development.
- Resolved customer complaints in an efficient manner while upholding the highest level of customer service.
- Developed and implemented effective strategies to increase store sales and profitability.
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Trained new employees on company policies and procedures, as well as product knowledge.
- Motivated staff members through positive reinforcement of their achievements.
Education
No Degree -
San Jose State University
San Jose, CASkills
- Sales tracking
- Performance evaluation and monitoring
- Data analysis
- Inventory management
- Store maintenance
- Recruitment and hiring
- Store operations
- Staff training/development
- Policies and procedures implementation
- Inventory control
- Employee scheduling
Timeline
Senior Store Manager
MATTRESS FIRM
01.2003 - Current
No Degree -
San Jose State University
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