MARNIE TAYLOR
Oxford Station,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
The Beer Store
Kemptville, Ontario
11.2012 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong customer relationships to encourage repeat business.
Administrative Assistant
RT AUTOBODY
Oxford Station, Ontario
01.2009 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Maintained accurate records of all invoices, payments, credits, and other transactions.
Education
BARTENDING -
Algonquin College
Ottawa, ON12-1997
Skills
- Complaint resolution
- Report Generation
- Data Entry
- Paperwork Processing
- Data Collection
- Service Upselling
- Order Fulfillment
- Shipping and receiving understanding
- Customer Education
- Payment Processing
- Stock management
- Problem-solving abilities
- Staff Training
- Business development understanding
Certification
- JHSC MEMBER SINCE 2021
Timeline
Customer Service Representative
The Beer Store
11.2012 - Current
Administrative Assistant
RT AUTOBODY
01.2009 - Current
BARTENDING -
Algonquin College
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