MARNIE SMAIL
100 Mile House,BC
Summary
Driven and adaptable Grocery Clerk with extensive experience at SAVE ON FOODS, adept in customer service and inventory management. Excelled in improving customer satisfaction and streamlining inventory processes, showcasing strong organizational abilities and effective communication. Demonstrated success in enhancing store operations and team collaboration, leading to positive customer feedback and reduced stock shortages. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Grocery Clerk
SAVE ON FOODS
10.2022 - Current
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Retrieved items for customers and verified prices.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Utilized problem-solving skills to address unique situations or challenges within the store environment effectively.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Removed trash, swept, and mopped floors for professional appearance.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Operated cash register to accurately process and record customer payments.
- Pleasantly greeted customers and provided prompt and courteous service.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Streamlined checkout process, reducing wait times and improving customer feedback.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
- Managed return process for unsatisfied customers, ensuring positive resolution.
- Conducted inventory checks to prevent stock shortages, ensuring product availability.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Provided product recommendations and advice, increasing sales of promoted items.
- Ensured freshness and quality of produce, leading to repeat customers and positive feedback.
- Conducted daily cleaning tasks to maintain hygienic shopping environment.
- Provided feedback to management on customer needs and inventory issues, contributing to store improvement.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Greeted customers at counter to fulfill requests and answer questions.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Unloaded pallets and deliveries and organized products in warehouse.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
- Implemented inventory control measures to reduce shrinkage and maintain optimal stock levels.
Customer Service Cashier
Tim Hortons
08.2018 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
- Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
Education
No Degree - NURSING UNIT CLERK
UNIVERSITY COLLEGE OF THE FRASER VALLEY
Abbotsford, Canada02.2023
No Degree - RESIDENT CARE ATTENDENT
Douglas College
New Westminster, BC06.1995
Skills
- Proper food handling
- Cleaning and sanitizing
- Strong Work Ethic
- Equipment safety
- Customer Service
- Safe Food Handling
- Food Safety Compliance
- Food Preparation
- Heavy Lifting
- Data Entry
- Product Knowledge
- Accurate money handling
- Organizational abilities
- Flexible Schedule
- Equipment monitoring
- Product presentation
- Interactive communication skills
- Food sales and promotion
- Weights and Measurements
- Warehouse Organization
- Shipping and receiving
- Stock Rotation
- Vendor communication
- Punctual and Reliable
- Warehouse Safety
- Safety Procedures
- Effective Communication
- Interpersonal Skills
- Multitasking
- Adaptability and Flexibility
- Data Documentation
- Workplace Safety
- Pallet Jack Operation
- Invoice Verification
- Teamwork and Cooperation
- Self-Motivated and Independent
Languages
English
Professional Working
Timeline
Grocery Clerk
SAVE ON FOODS
10.2022 - Current
Customer Service Cashier
Tim Hortons
08.2018 - 06.2024
No Degree - NURSING UNIT CLERK
UNIVERSITY COLLEGE OF THE FRASER VALLEY
No Degree - RESIDENT CARE ATTENDENT
Douglas College
Similar Profiles
Parminder KaurParminder Kaur
Bakery Clerk at Save On FoodsBakery Clerk at Save On Foods
Spencer LavioletteSpencer Laviolette
Meat Department Clerk/Customer Service Cashier at Save on FoodsMeat Department Clerk/Customer Service Cashier at Save on Foods
Thaily ZepedaThaily Zepeda
Cashier at Save on FoodsCashier at Save on Foods
JACK BURNARDJACK BURNARD
General Clerk at Save on FoodsGeneral Clerk at Save on Foods
Colton MonicalColton Monical
Agriculture Manager/Heavy Equipment Operator at Ed and Cheryl Monical Cattle CoAgriculture Manager/Heavy Equipment Operator at Ed and Cheryl Monical Cattle Co