Marnie Milando
Summary
Experienced administrative professional with over 20 years of expertise in office management, treatment planning and customer service. Known for exceptional communication, organizational skills, and a proven ability to streamline processes. Excellent abilities at managing schedules, handling confidential information, and delivering outstanding client and team support. Seeking to leverage a solid background in administrative operations to contribute to a new industry.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Coordinator and Treatment Planner
Foxcreek Dental
01.2018 - Current
- Managed daily office operations, including appointment scheduling, filing, and data entry, insurance claim submissions, ensuring efficiency and accuracy
- Coordination with dental professionals to explain and present treatment plans to clients
- Acted as the first point of contact for clients, addressing inquiries and resolving issues with professionalism.
- Maintained compliance with regulatory requirements, including data privacy and safety standards.
- Processed payments, managed billing, and oversaw accounts receivable, ensuring timely and accurate financial transactions.
- Collaborated with vendors and external partners to maintain office supplies and equipment.
Administrative Coordinator
Credit Valley Oral Surgery
01.2015 - 01.2018
- Maintained compliance with regulatory requirements, including data privacy and safety standards.
- Processed payments, managed billing, and oversaw accounts receivable, ensuring timely and accurate financial transactions.
Administrative Coordinator
Physical Edge Physiotherapy
01.2010 - 01.2015
- Managed daily office operations, including appointment scheduling, filing, and data entry, ensuring efficiency and accuracy.
- Acted as the first point of contact for clients, addressing inquiries and resolving issues with professionalism.
- Developed strong relationships with clients, resulting in improved retention and positive feedback.
- Supported cross-functional teams with administrative tasks, enhancing operational efficiency.
Certified Dental Assistant
Dr. Michael Hepworth, Endodontist
01.2002 - 01.2010
- Patient Care, Instrument Preparation, Chairside Assistance, Impression & X-Rays
- Administrative Support, Treatment Plans, Inventory Management, Infection Control Dental Education, Lab Duties
Education
Trent University
Peterborough, Ontario01.1993
Skills
- Experienced with Microsoft Office tools
- Proficient in industry-specific software
- Proficient in database management
- Attention to detail
- Time management
- File organization
- Data entry
- Team collaboration
- Calendar management
- Phone and email etiquette
- Relationship building
- Office administration
Accomplishments
- Consistently received positive feedback from clients for outstanding communication and efficiency, while creating connections that build trust
- Maintaining a high level of accuracy for exceptionally busy dental practices with multiple providers
Languages
English
Native or Bilingual
Certification
- WHMIS
- First Aid and CPR, BCLS, Renewed May 2025
- Certified Dental Assistant-Level I (CDA), 1995
Timeline
Administrative Coordinator and Treatment Planner
Foxcreek Dental
01.2018 - Current
Administrative Coordinator
Credit Valley Oral Surgery
01.2015 - 01.2018
Administrative Coordinator
Physical Edge Physiotherapy
01.2010 - 01.2015
Certified Dental Assistant
Dr. Michael Hepworth, Endodontist
01.2002 - 01.2010
Trent University
Core Competencies
- Office Administration & Operations
- Scheduling & Calendar Management
- Client Relations & Customer Service
- Data Entry & Record Management
- Confidentiality & Compliance
- Problem-Solving & Conflict Resolution
- Communication & Interpersonal Skills
- Process Improvement & Efficiency
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