Marnie Cunningham

• Managed budget implementations, employee reviews, training, schedules.
• Addressed guest inquiries and resolved issues, resulting in a higher retention rate.
• Collaborated with team members to achieve sales targets and support overall store success.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Cared for my husband who was diagnosed with terminal cancer. He passed March, 2019.

• Maintain and surpass monthly sales budget set forth by the Sr. Sales Manager
• Generate new home sales leads and independently assist customers in clarifying their new home needs and wants in order to identify the right home for them. Exceeded 21 million in sales for the year.
• Proficiency in Newstar Sales and Salesforce
• Provide consistent support to manage customer expectations and foster the customer relationship through the purchase experience and building process; Organize and complete all necessary paperwork and ensure the accuracy and maintenance of customer files
• Maintain the highest level of professionalism and quality within sales centre and the presentation of signage and marketing materials.
• Managed a successful sales team, consistently achieving and exceeding monthly sales targets.

• Generate new home sales leads and independently assist customers in clarifying their new home needs and wants in order to identify the right home for them
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Provide consistent support to manage customer expectations and foster the customer relationship through the purchase experience and building process; Organize and complete all necessary paperwork and ensure the accuracy and maintenance of customer files
• Maintain the highest level of professionalism and quality within sales centre and the presentation of signage and marketing materials.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Increased sales revenue through effective product recommendations tailored to individual customers.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Ten years of front-line customer service (the WestJet way) for Canada's #1 airline and a leader in customer experience
• Consistently friendly-service for thousands of passengers with a range of backgrounds, attitudes, temperaments and flying comfort levels and giving everyone a consistently excellent in-flight experience
• Calm approach to stressful situations
• Attention to detail.
• Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.