Marnie Blondeau
Calgary,AB
Summary
Results-oriented professional with over 15 years in supervisory roles, specializing in quality control and resource allocation. Expertise in training staff and optimizing processes, achieving significant improvements in team performance and customer service standards.
Overview
16
16
years of professional experience
Work History
DPG Supervisor
Gowling WLG (Canada) LLP
Calgary, AB
03.2010 - Current
- Coordinated workflow among team members to enhance productivity.
- Supervised daily operations and ensured compliance with firm policies.
- Managed scheduling and resource allocation for various legal projects.
- Trained new staff on procedures and firm tools for efficiency.
- Conducted performance evaluations and provided constructive feedback to staff.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Oversaw quality control processes to maintain service standards.
- Facilitated communication between departments to streamline operations.
- Implemented process improvements to optimize team performance.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Implemented quality control measures, significantly reducing error rates.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Implemented new operational procedures, increasing efficiency.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Negotiated with suppliers to secure cost-effective resources.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Streamlined workflow processes, reducing project completion times.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Developed strategies to improve team performance and productivity.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on company policies, job duties, and performance expectations.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Produced thorough, accurate and timely reports of project activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Skills
- Workflow coordination
- Performance evaluation
- Quality control
- Staff training
- Resource allocation
- Team leadership
- Customer satisfaction
- Conflict resolution
- Process improvement
- Effective communication
- Time management
- Problem solving
- Customer service
- [Software] experience
Timeline
DPG Supervisor
Gowling WLG (Canada) LLP
03.2010 - Current