Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Work Reference
Timeline
Generic
Marne Poll

Marne Poll

Welland

Summary

Dynamic customer service professional with extensive experience at McDonald's, consistently achieving high levels of customer satisfaction through effective complaint resolution and efficient transaction management. Recognized for maintaining a clean and organized environment while demonstrating proficiency in POS systems and multitasking. Core competencies include operational excellence and client relations, driving both individual and team performance. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work.

Overview

40
40
years of professional experience

Work History

Crew Member

McDonald's
St. Catharines
08.2024 - Current
  • Resolved customer complaints in a professional manner.
  • Stocked shelves and cases with new or transferred items.
  • Maintained an organized work area to ensure efficient operations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Took orders from patrons and input selections into store computer system.
  • Interacted pleasantly with guests to deliver quality customer service.

Crew Member

McDonald’s
Welland
04.2021 - 08.2022
  • Resolved customer complaints in a professional manner.
  • Stocked shelves and cases with new or transferred items.
  • Maintained an organized work area to ensure efficient operations.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Presented orders to guests within anticipated service times.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Took orders from patrons and input selections into store computer system.
  • Interacted pleasantly with guests to deliver quality customer service.

Baker

Tim Hortons
Welland
08.2021 - 11.2021
  • Rotated stock as needed to keep freshness intact.
  • Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
  • Followed food safety guidelines while preparing all food items.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Finished baked goods with glazes, icings and other toppings.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Completed day-to-day duties accurately and efficiently.
  • Welcomed customers, offering assistance to help find store items.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Received payment from customers and made change as needed.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Greeted patrons, speaking clearly to take orders and give details about food items.
  • Processed customer payments quickly and returned exact change and receipts.

Chatterbox LLC
Kitchener
01.2004 - 07.2014
  • Company Overview: Telecommunications (Subcontractor)
  • Work with upper management & Programmers to ensure appropriate changes were made to improve customer satisfaction
  • Setup new clients with party lines
  • Delivered prompt, accurate and excellent customer service
  • Setup payroll
  • Telecommunications (Subcontractor)

Cleaning Contractor

Cleaner (Hallman Apartments)
Kitchener
05.2000 - 09.2002

  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Stocked restroom supplies such as toilet paper, soap, and paper towels.
  • Kept business entrances clean, tidy and professional in appearance.
  • Disinfected furniture and equipment after use by customers or staff.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Sanitized all high-touch areas using approved chemicals.
  • Responded promptly to customer requests for cleaning services.
  • Maintained cleaning equipment in good working condition.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Recorded daily activities accurately in logbooks provided by management.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Monitored inventory levels of cleaning supplies and restocked shelves as needed.
  • Dusted furniture, machines or equipment.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
  • Performed weekly deep cleanings of restrooms and other common areas.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Steam-cleaned or shampooed carpets.
  • Followed company uniform, performance and security policies with every job.
  • Emptied all wastebaskets and disposed of trash in designated receptacles.
  • Scrubbed walls to remove dirt and grime.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Produce Stock Clerk

Sobeys
Cambridge
04.1996 - 06.1999
  • Checked delivered merchandise and order information to verify shipment accuracy.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Prepared merchandise for purchase or rental.
  • Assisted customers with product inquiries, providing knowledgeable recommendations on produce selection.
  • Conducted daily cleaning tasks, including sweeping, mopping, and sanitizing surfaces.
  • Maintained produce department cleanliness, ensuring a hygienic and appealing shopping environment.
  • Cleaned storage areas, display cases, and workstations regularly.
  • Coordinated with suppliers, ensuring timely delivery of fresh produce.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Opened boxes and stocked products in appropriate sections.
  • Performed quality checks on produce, removing damaged or spoiled items promptly.
  • Handled returns and exchanges according to company policies.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Greeted customers and offered to help locate produce items.
  • Operated cash register accurately while providing excellent customer service.
  • Bagged or packaged purchases and wrapped gifts.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Computed purchases and received and processed cash or credit payment.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Ordered additional produce as needed to restock shelves.
  • Removed expired and overripe items to provide freshest options and eliminate health risks.
  • Conducted regular audits of shelf-life expiration dates for all stocked products.
  • Assisted customers with selecting fresh fruits and vegetables.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Operated cash registers, processing customer transactions efficiently and accurately.
  • Stocked produce displays with fresh fruits and vegetables, keeping items organized and accessible.

Cleaning Contractor

Cleaner (Sears & Hostess & Other factories as requested)
Cambridge
01.1985 - 11.1990
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Requisitioned supplies or equipment for cleaning and maintenance duties.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Stocked restroom supplies such as toilet paper, soap, and paper towels.
  • Kept business entrances clean, tidy and professional in appearance.
  • Disinfected furniture and equipment after use by customers or staff.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Sanitized all high-touch areas using approved chemicals.
  • Responded promptly to customer requests for cleaning services.
  • Maintained cleaning equipment in good working condition.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Recorded daily activities accurately in logbooks provided by management.
  • Moved furniture, equipment or supplies manually or with hand trucks.
  • Monitored inventory levels of cleaning supplies and restocked shelves as needed.
  • Dusted furniture, machines or equipment.
  • Serviced, cleaned and restocked restrooms.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces in all areas of the facility.
  • Performed weekly deep cleanings of restrooms and other common areas.
  • Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
  • Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
  • Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
  • Steam-cleaned or shampooed carpets.
  • Followed company uniform, performance and security policies with every job.
  • Emptied all wastebaskets and disposed of trash in designated receptacles.
  • Scrubbed walls to remove dirt and grime.
  • Cleaned restrooms, including toilets, sinks, showers and bathtubs, and mirrors.
  • Polished windows, glass partitions or mirrors using sponges or squeegees.

Education

High School Diploma - Cosmetology, Hair care, nail care, skin care, makeup

J.H.S.S
Cambridge, Ontario, Canada

Skills

  • Customer complaint resolution
  • Multitasking Abilities
  • Customer transactions
  • POS systems
  • Customer satisfaction
  • Willingness to learn
  • Initiative and Self-motivation
  • Cleaning and organization
  • Issue resolution
  • Operate cash register
  • Attention to detail
  • Time management
  • Order processing
  • Cash handling
  • Stock management
  • Customer service
  • Problem solving
  • Excellent communication

References

Angela Gillis, Franchise Office Staff, 905-688-8877

Hobbies and Interests

Singing, Gaming , Diamond Art, Cooking, Hair, Makeup, Gardening , Sewing , Cleaning , Streaming

Work Reference

Angela Gillis - McDonald's Franchise Office Staff - Contact 1-905-688-8877

Timeline

Crew Member

McDonald's
08.2024 - Current

Baker

Tim Hortons
08.2021 - 11.2021

Crew Member

McDonald’s
04.2021 - 08.2022

Chatterbox LLC
01.2004 - 07.2014

Cleaning Contractor

Cleaner (Hallman Apartments)
05.2000 - 09.2002

Produce Stock Clerk

Sobeys
04.1996 - 06.1999

Cleaning Contractor

Cleaner (Sears & Hostess & Other factories as requested)
01.1985 - 11.1990

High School Diploma - Cosmetology, Hair care, nail care, skin care, makeup

J.H.S.S

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