Summary
Overview
Work History
Education
Skills
Summary of Qualifications
PROFESSIONAL SKILLS
Timeline
Generic
Marmik Patel

Marmik Patel

Hamilton

Summary

Recent Diploma in Office Administration - Health Services graduate seeking position in Health Services. Flexible and hardworking team player dedicated to enhancing productivity and performance through conscientious and detail-oriented approaches. Offering strong foundation in organizational and communication skills, ready to excel in healthcare environment and develop further. Brings understanding of healthcare operations and importance of regulatory compliance. Ready to use and develop administrative and management skills in Health Services Administrator role.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Oceans Food Market
09.2023 - 11.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Office Administrative Assistant

Sapna Immigrations Services Private Ltd.
06.2022 - 07.2023
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Education

Diploma in Office Administration - Health Services - Health Services Administration

St. Clair College of Applied Arts And Technology
Brampton, ON
12-2024

Higher Secondary Education -

BAPS Swaminarayan Vidhyamandir
Anand, Gujarat, India
05-2022

Skills

  • Healthcare management
  • Operations management
  • Social media tools
  • Health information systems
  • Trained and proficient in EMR (electronic medical records) using Accuro
  • Interpersonal and written communication
  • Clinical supervision
  • Healthcare program management
  • HIPAA guidelines
  • Patient education and counseling
  • Medication dispensing
  • Medical terminology

Summary of Qualifications

  • Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people from various backgrounds.
  • Proficient with computers and software, able to implement EMR/EHR systems and train staff on usage.
  • Knowledgeable about health care laws, regulations and policies.

PROFESSIONAL SKILLS

Data Management

  • Managed filing and processed medical documentation, retrieved and stored information on an internal database.
  • Knowledge in Monitoring and managing information systems for security and stability.
  • Well versed about protection of the privacy of patients by strictly following HIPAA regulations.

Administrative Support

  • Maintained and monitored the supply of medical equipment, tools, documents and other accessories.
  • Assisting with front desk administrative duties, which includes patient registration, scheduling and updating EHRs.

Operations Assistance

  • Supporting the enhancement of internal procedures to develop, maintain and implement strategic initiatives.
  • Assisting medical team that provides health service support.
  • Coordinating with medical suppliers, providers and insurance companies to provide care and resources.

Timeline

Customer Service Representative

Oceans Food Market
09.2023 - 11.2024

Office Administrative Assistant

Sapna Immigrations Services Private Ltd.
06.2022 - 07.2023

Diploma in Office Administration - Health Services - Health Services Administration

St. Clair College of Applied Arts And Technology

Higher Secondary Education -

BAPS Swaminarayan Vidhyamandir
Marmik Patel