Marmik Panchal
Halifax,NS
Summary
Dynamic professional with a proven track record at Admiral Insurance, excelling in converting leads and ensuring customer retention. Adept at strategic planning and negotiation, I consistently achieved high satisfaction scores while delivering persuasive solutions. My analytical skills and interpersonal abilities drive successful outcomes in fast-paced environments, making me a valuable asset in any team.
Overview
8
8
years of professional experience
Work History
Claims Adjuster / Representative (Internal Switch)
Admiral Insurance
Halifax, NS
09.2024 - Current
- Serve as the first point of contact for policyholders post-incident, gathering facts, assessing coverage, and setting clear expectations — analogous to onboarding buyers and sellers, and framing next steps.
- Coordinate estimates, inspections, and third-party services (repair shops, rental providers), mirroring the way Realtors schedule appraisals, home inspections, and walkthroughs.
- Negotiate settlements with third-party claimants to achieve fair, timely resolutions while protecting company interests; this demonstrates the negotiation acumen vital for closing real estate deals.
- Prepare and validate all claim documentation, ensuring regulatory compliance and zero audit exceptions — a direct parallel to drafting offers, amendments, and closing packages accurately.
- Maintain empathetic, solution-oriented communication that consistently earns 95% customer satisfaction scores, reinforcing your ability to build trust with home buyers and sellers.
New Business Sales Representative
Admiral Insurance
Halifax, NS
03.2023 - 09.2025
- Prospected and qualified 60–70 new leads weekly, matching each client’s profile with optimal coverage, mirroring the discovery work needed to pair buyers with the right property.
- Conducted detailed needs analyses and competitive-rate comparisons to recommend best-fit policies, sharpening valuation and pricing instincts.
- Delivered clear, persuasive solution demos that boosted quote-to-close conversion to 25 %; skills directly transferable to showing homes and highlighting key features.
- Negotiated premiums, deductibles, and contract terms to meet client budgets while safeguarding margin — parallel to negotiating offers, counter-offers, and clauses in purchase agreements.
- Guided clients through every enrollment step, ensuring error-free paperwork and on-time approvals; this reinforces your ability to shepherd listings, offers, and closing documents.
- Maintained a robust CRM pipeline and systematic follow-up cadence, securing 92% policy retention and steady referrals.
Technical Sales Representative
The Sydney Call Centre
Sydney, NS
06.2021 - Current
- Managed 80–100 daily inbound and outbound calls, converting inquiries into qualified opportunities — experience that translates to rapid response and follow-up on buyer or seller leads.
- Delivered 90% first-contact resolution through active listening and real-time problem-solving, ensuring clients moved smoothly from initial consult to final solution.
- Collaborated across departments to close data gaps and accelerate resolutions, mirroring coordination with lenders, inspectors, and lawyers during real estate transactions.
- Logged every interaction in Salesforce for full pipeline visibility and accurate reporting—skills transferable to managing MLS listings and deal files.
Fish Plant Worker
Louisbourg Seafoods
Louisbourg, NS
04.2021 - 07.2021
- Enforced rigorous quality-control checkpoints and safety protocols, underscoring meticulous attention to detail when reviewing contracts, inspection reports, and compliance documents.
- Operated multiple processing lines under tight timelines, akin to juggling several active listings in a hot market.
Cook/Cashier
Burger King
Sydney, NS
01.2021 - 04.2021
- Delivered fast, friendly service during peak periods, refining poise under pressure, and customer-first problem solving—traits valued at open houses and client showings.
- Handled cash and POS reconciliations with 100% accuracy, reinforcing trust in managing deposits and closing funds. Effectively and safely use kitchen knives.
Back Office Executive
Vodafone Shared Services
Ahmedabad, India
10.2018 - 08.2019
- Processed high-volume customer requests and contract amendments within strict SLAs, honing precision in documentation—directly applicable to offers, counter-offers, and addenda.
- Achieved top-quartile KPIs for NPS and upsell revenue, showcasing persuasive communication and follow-through that translate to winning listings and buyer agreements.
- Conducted trend analysis and shared insights to enhance service delivery, mirroring the market-analysis mindset needed to price homes competitively.
Event Assistant
Markcom Solutions Pvt. Ltd.
Ahmedabad, India
02.2018 - 08.2018
- Coordinated trade shows and promotional events end-to-end (venue booking, vendor negotiation, materials preparation), experience that maps to organizing open houses and staging properties.
- Tracked competitor marketing and compiled insights for the sales team, parallel to monitoring local inventory and market shifts for clients.
Education
Post Baccalaureate Diploma - Business Management
Cape Breton University
12.2022
Bachelor - Business Administration
Narayana Business School
04.2019
Skills
- MS Office applications
- Interpersonal skills
- Time management skills
- Analytical skills
- Hospitality skills
- Strategic planning
- Converting leads
- New business identification
- Customer retention
Timeline
Claims Adjuster / Representative (Internal Switch)
Admiral Insurance
09.2024 - Current
New Business Sales Representative
Admiral Insurance
03.2023 - 09.2025
Technical Sales Representative
The Sydney Call Centre
06.2021 - Current
Fish Plant Worker
Louisbourg Seafoods
04.2021 - 07.2021
Cook/Cashier
Burger King
01.2021 - 04.2021
Back Office Executive
Vodafone Shared Services
10.2018 - 08.2019
Event Assistant
Markcom Solutions Pvt. Ltd.
02.2018 - 08.2018
Post Baccalaureate Diploma - Business Management
Cape Breton University
Bachelor - Business Administration
Narayana Business School
Similar Profiles
Joshua GammondJoshua Gammond
Insurance consultant at Admiral InsuranceInsurance consultant at Admiral Insurance
Craig CurtisCraig Curtis
Facilities Management at Admiral InsuranceFacilities Management at Admiral Insurance
Bradman WilliamsBradman Williams
Customer Service Call Center Supervisor at Admiral Insurance CompanyCustomer Service Call Center Supervisor at Admiral Insurance Company
Shauna FoxShauna Fox
Director, Canadian Banking, Financial Intelligence at RBCDirector, Canadian Banking, Financial Intelligence at RBC
MUBARAK MUSTAPHAMUBARAK MUSTAPHA
Carpenter at Fagamex Nigeria LimitedCarpenter at Fagamex Nigeria Limited