Marlyn Ouimet
Chilliwack,BC
Summary
Supportive professional skilled in enhancing resident wellbeing within residential programs. Expertise in documenting interactions and enforcing guidelines to foster a respectful environment. Experienced in employing de-escalation techniques and active listening to resolve conflicts. Collaborates effectively with team members to optimize care planning and promote community integration.
Overview
29
29
years of professional experience
Work History
Resident Support Worker
Connective
Abbotsford, BC
11.2022 - Current
- Supported residents with daily living needs in Connective residential programs.
- Assisted residents with appointments, routines, and personal goal plans.
- De-escalated conflicts using calm communication and active listening skills.
- Implemented house guidelines to ensure resident safety and comfort. and maintained respectful living environments.
- Monitored safety conditions during resident check-ins and room rounds.
- Documented resident interactions and incident reports in program records.
- Communicated concerns with staff to support resident wellbeing.
Front Desk Motivator and Customer Service
Goodlife Fitness
Abbotsford, BC
04.2018 - 09.2022
- Delivered a Members First experience by warmly greeting new and existing Club goers
- Maintained safety and cleanliness standards of Gym facilities
- Trained new employees on company policies and procedures, clarifying role expectations
Store Sales Representative
Michael Hill Intl
04.2015 - 04.2016
- Supported launch of new store in Kingston, Ontario, contributing to successful opening
- Demonstrated attention to detail while presenting jewelry to potential customers
- Collaborated with peers to develop innovative management strategies in a high-pressure environment
Sales Service Representative
Stepss Shoe Store
10.2014 - 04.2015
- Secured store as key holder during shifts with cash balancing
- Assisted in daily supervision of store operations, supporting management
- Managed customer service and resolved complaints to enhance customer satisfaction
Member Service Representative
Kawartha Credit Union
04.2014 - 09.2014
- Delivered member service with integrity to foster trust and satisfaction among members.
- Adapted to new and challenging skills to enhance service delivery
- Built strong, trusted relationships with members, fostering loyalty and satisfaction
Cashier
Loblaws Great Food
01.2013 - 04.2014
- Delivered personalized customer service to enhance shopping experience
- Understanding consumers' needs assisting in their daily shopping
- Supported overall business success through collaborative efforts and its goals as a team member
Childcare Assistant
Hand in Hand Childcare Society and Shilo MFRC Childcare Centre
07.2007 - 06.2012
- Coordinated activities including Organized art activities for children , Coordinated craft projects for engagement and Scheduled Centre's daily events
- Communicated with parents about children's daily progress and concerns to foster strong relationships and support their development
- Implemented Centre's protocols consistently and practiced Centre's policies and procedures
Cashier
Canex Mall, Shilo Manitoba
09.2010 - 03.2011
- Delivered exceptional client service, enhancing customer satisfaction
- Managed multiple tasks efficiently to maintain service flow
- Utilized effective communication skills to resolve customer inquiries
- Till balance, and capable to work unsupervised
- Till balance, and able to work unsupervised.
Waitress
Rick's Restaurant and Golf Course, Shilo Manitoba
06.2005 - 07.2007
- Established diverse clientele, enhancing customer base and fostering repeat business
- Completed various tasks efficiently
- Engaged in golf tournaments for clients
Sales Clerk
Suzannes Clothing
09.2005 - 07.2006
- Achieved record sales increase within a short timeframe
- Demonstrated ability to work independently without supervision in various tasks
- Organized clothes and represented Customer Satisfactory in-store set up for sales increase.
- Maintained a strong commitment to punctuality and ethical behavior in all tasks
Assembly Line Inspector
De Fehr Palliser Furniture, Winnipeg Manitoba
05.2001 - 10.2003
- Enhanced team collaboration to improve performances
- Facilitated timely packaging of furniture
- Inspected and detailed over 300 pieces of furniture prior to being shipped to sell across Canada and United States of America
International Customer Correspondence Secretary
ADM (Archer Daniels Midland)
07.1997 - 09.1999
- Translated telephone correspondence between Spanish and English speakers to facilitate clear communication.
- Personal Assistant to Company Manager
- Facilitated paperwork transfer to sister businesses to meet current product processing needs.
Education
Second Chance High School Adult Learning
Kingston, ONSkills
- Resident assessment
- Incident reporting
- Safety monitoring
- Care planning
- De-escalation techniques
- Policy compliance
- Record keeping
- Active listening
- Conflict resolution
- Verbal communication
- Team collaboration
- Professional judgment
- Empathy training
- Reliability and punctuality
- Resident engagement
- Relationship building
Additional Courses:
- Basic Personal Training Certificate -Kingston ,Ontario
- Health, Nutrition and Safety 1&2 -Assiniboine College, Brandon MB
- MS Excel 2010 -St. Lawrence College, Kingston On
- Introduction to Human Resource Management – St. Lawrence College
- First Aid, CPR and AED training - Goodlife Fitness, Abbotsford BC
CUST
- Basic Personal Training Certificate -Kingston ,Ontario
- Health, Nutrition and Safety 1&2 -Assiniboine College, Brandon MB
- MS Excel 2010 -St. Lawrence College, Kingston On
- Introduction to Human Resource Management – St. Lawrence College
- First Aid, CPR and AED training - Goodlife Fitness, Abbotsford BC
Timeline
Resident Support Worker
Connective
11.2022 - Current
Front Desk Motivator and Customer Service
Goodlife Fitness
04.2018 - 09.2022
Store Sales Representative
Michael Hill Intl
04.2015 - 04.2016
Sales Service Representative
Stepss Shoe Store
10.2014 - 04.2015
Member Service Representative
Kawartha Credit Union
04.2014 - 09.2014
Cashier
Loblaws Great Food
01.2013 - 04.2014
Cashier
Canex Mall, Shilo Manitoba
09.2010 - 03.2011
Childcare Assistant
Hand in Hand Childcare Society and Shilo MFRC Childcare Centre
07.2007 - 06.2012
Sales Clerk
Suzannes Clothing
09.2005 - 07.2006
Waitress
Rick's Restaurant and Golf Course, Shilo Manitoba
06.2005 - 07.2007
Assembly Line Inspector
De Fehr Palliser Furniture, Winnipeg Manitoba
05.2001 - 10.2003
International Customer Correspondence Secretary
ADM (Archer Daniels Midland)
07.1997 - 09.1999
Second Chance High School Adult Learning