MARLOWE IRELAND
Langley,BC
Summary
Results-driven Regional Health Coordinator with over 9 years of experience in program coordination and records management within healthcare settings. Expertise in connecting communities with health programs and implementing culturally relevant wellness initiatives. Strong communication and relationship-building skills enhance service delivery and promote equitable access to health resources.
Overview
15
15
years of professional experience
Work History
Regional Health Coordinator, Ministry of Health and Wellness
Métis Nation British Columbia (MNBC)
Surrey, BC
10.2026 - Current
- Promoted from Administrative Assistant into a Level 3 Nation Support role, serving as the primary point of contact between MNBC, Métis Chartered Communities, and the Regional Health Authority on health promotion and wellness priorities.
- Coordinated with Métis Chartered Communities and Regional Health Authorities to advance cultural wellness plans and priorities from Taanishi Kiya recommendations.
- Connect Métis citizens with local and regional health programs and services, supporting equitable access to health system navigation and culturally safe care.
- Delivered regional health and wellness workshops across Chartered Communities, fostering chronic disease prevention and health education based on Métis Social Determinants of Health.
- Partner with Regional Health Authorities to strengthen understanding of the Métis experience in BC, addressing cultural safety and anti-Indigenous racism.
- Drafted dissemination materials, including brochures and educational resources, while coordinating meetings and events with internal and external stakeholders.
Administrative Assistant, Ministry of Health and Wellness (Temporary)
Métis Nation British Columbia (MNBC)
Surrey, BC
07.2025 - 10.2026
- Provided administrative and program support for the Ministry of Health and Wellness, ensuring smooth day-to-day operations that served Métis citizens and communities.
- Coordinated calendars, travel, meetings, and events for staff and external partners, enhancing communication with Métis Chartered Communities and health stakeholders.
- Assisted citizens with inquiries and program applications, connecting them to relevant services and resources.
- Input and updated program data, including budget codes, ensuring accurate financial documentation.
Administrator/Auditor/Claims Assistant
Max Insurance
Vancouver, BC
05.2024 - 07.2025
- Investigated and audited a portfolio of up to 25 pending crime and property insurance claims, confirming coverage and verifying documentation for accuracy, fairness, and regulatory compliance.
- Managed 30+ daily calls related to claims, explained coverage and next steps to clients, and liaised with police departments to obtain reports and conduct lien and title searches, enhancing customer understanding and collaboration.
- Conducted audits of property and auto insurance claims, identified compliance gaps, and provided actionable feedback to claims adjusters and management, improving accuracy and quality standards.
- Reviewed 1,000+ insurance claims and supporting documents monthly, investigated discrepancies, and prepared detailed reports on findings and corrective actions, ensuring compliance and accuracy in claims processing.
- Processed new and renewal insurance policies, endorsements, amendments, re-issues, and cancellations, ensuring accuracy, completeness, and binding authority.
- Generated and issued invoices to insureds, verifying details and resolving billing discrepancies to support accurate, timely payment processing.
- Trained and mentored new staff on claims policies, procedures, and compliance requirements, fostering team collaboration and knowledge sharing.
Administrative Assistant, Student Representative/Help Desk Advisor
Alberta Education
Edmonton, AB
01.2015 - 05.2016
- Provided front-line administrative and program support for students and schools, ensuring accurate records management and compliance with FOIP/PIPA regulations, which facilitated seamless operations.
- Assisted clients with transcript and diploma requests, exam registrations, and accommodations, ensuring equitable access to educational services.
- Processed and updated demographic data, enrollments, and examination registrations for students across Alberta and out-of-province, maintaining accuracy in provincial databases.
- Researched and resolved system errors and data issues, liaising with schools, authorities, and internal departments to implement effective solutions, enhancing data integrity.
- Communicated clearly with diverse stakeholders, addressing inquiries and ensuring consistent information sharing, which strengthened stakeholder relationships.
- Supported collaborative projects and participated in team initiatives to improve delivery and administrative efficiency.
Commercial Underwriting Coordinator
Peace Hills Insurance
Edmonton, AB
07.2013 - 06.2014
- Coordinated client files, prepared documentation, and managed policy information to ensure timely and accurate processing for underwriters.
- Acted as the primary point of contact for 13 brokers and 2 underwriters, building strong professional relationships and facilitating clear, responsive communication.
- Supported underwriters by managing client files, preparing documentation, and coordinating policy information to ensure timely and accurate processing.
- Managed policy renewals, amendments, and endorsements, ensuring compliance and up-to-date records.
- Addressed customer inquiries promptly, fostering positive long-term relationships.
Commercial Account Administrator
Reliance Insurance
Vancouver, BC
06.2011 - 07.2013
- Coordinated commercial insurance accounts by accurately processing new and renewal policies, amendments, and cancellations, ensuring compliance and client satisfaction.
- Acted as a key liaison between clients, brokers, and underwriters, ensuring effective communication and timely resolution of inquiries.
- Maintained detailed records and conducted file reviews to ensure compliance with regulatory requirements and enhance operational efficiency.
- Prepared correspondence, reports, and documentation, applying strong written communication and organizational skills.
- Strengthened client relationships by delivering prompt, professional service and ensuring timely follow-up to resolve issues effectively.
Education
Business Communications Course -
British Columbia Institute of Technology (BCIT)
Burnaby, BCHealth Care Support Worker Certificate -
Douglas College
Coquitlam, BCBusiness Administration Program - Administration/Finance
Northern Alberta Institute of Technology (NAIT)
Edmonton, ABPrinciples and Practices of Insurance -
Insurance Institute of Canada
Level 1 Canadian Accredited Insurance Broker -
Insurance Brokers Association of B.C.
Skills
- Health Program Coordination
- Health Service Navigation
- Community Engagement
- Health Workshop Facilitation
- Workshop Support
- Program Coordination
- Stakeholder Relations
- Cultural Sensitivity
- Records Management
- Reporting & Documentation
- Budget Tracking
- Client Service
- Technical proficiency
- Time Management
- Team Collaboration
- Conflict Resolution
- Confidentiality & Compliance
VOLUNTEER POSITIONS
Eagle Ridge Hospital & Hawthorne Long Term Care Facility, Recreational Therapy Assistant (Complex Care), Coquitlam, BC, 2008-01, 2012-05, Supported patients in complex care units by assisting Recreational Therapy staff with therapeutic and wellness activities that promoted social interaction, mobility, and quality of life., Provided one-on-one support for long-term care residents, offering companionship and encouragement to enhance emotional well-being., Developed communication, empathy, and patient-focused care skills, reinforcing cultural safety and dignity in healthcare.
Timeline
Regional Health Coordinator, Ministry of Health and Wellness
Métis Nation British Columbia (MNBC)
10.2026 - Current
Administrative Assistant, Ministry of Health and Wellness (Temporary)
Métis Nation British Columbia (MNBC)
07.2025 - 10.2026
Administrator/Auditor/Claims Assistant
Max Insurance
05.2024 - 07.2025
Administrative Assistant, Student Representative/Help Desk Advisor
Alberta Education
01.2015 - 05.2016
Commercial Underwriting Coordinator
Peace Hills Insurance
07.2013 - 06.2014
Commercial Account Administrator
Reliance Insurance
06.2011 - 07.2013
Business Communications Course -
British Columbia Institute of Technology (BCIT)
Health Care Support Worker Certificate -
Douglas College
Business Administration Program - Administration/Finance
Northern Alberta Institute of Technology (NAIT)
Principles and Practices of Insurance -
Insurance Institute of Canada
Level 1 Canadian Accredited Insurance Broker -
Insurance Brokers Association of B.C.