Marlou Shaw
Wuikinuxv
Summary
Dynamic Health Director with proven expertise at Wuikinuxv Nation in healthcare administration and quality improvement. Successfully implemented innovative programs enhancing patient satisfaction and operational efficiency. Skilled in financial analysis and staff training, fostering a collaborative environment while navigating complex healthcare systems to ensure optimal patient care and safety. Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Health Director
Wuikinuxv Nation
12.2015 - 11.2022
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Coordinated with other healthcare providers concerning treatment plans for patients.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Managed and recorded facility maintenance and upkeep budget.
- Developed and updated department goals and achievements throughout fiscal year.
Community Health Representative
Wuikinuxv Nation
01.2000 - 01.2012
- Evaluated patients for effective triage and treatment.
- Treated patients with acute and chronic health problems.
- Demonstrated respect for staff, volunteers and patients from diverse cultural and socioeconomic backgrounds.
- Maintained confidentiality and privacy during exams to comply with legal requirements and protect patient dignity.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Helped vulnerable individuals navigate complex healthcare system.
- Collaborated with external organizations to coordinate health and social services.
- Facilitated health screenings with follow-up care to target specific issues.
Education
Health Care Aid - Health Education
Sprott Shaw College
Vancouver, BC12-2015
Skills
- Health promotion
- Quality improvement
- Public health
- Healthcare administration
- Staff training and development
- Emergency preparedness
- Clinical supervision
- Patient safety
- Operations management
- Health information systems
- Organizational development
- Facility management
- Financial analysis
- Schedule management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
- Successfully implemented 44 programs
- Increasing annual budget from $338,000 to $1.2 Million
- Successfully moved from set funding to flexible funding.
- Established 5 year work plans with FNHA.
- Established pandemic and emergency preparedness plans.
- Created culturally supportive programs for students and youth.
- Established funding for infrastructure such as daycare and new health center.
- Health center including programs running at a high standard quality of care.
Languages
English
Full Professional
Certification
Level 3 First Aid - 9 Times
Suicide Assist
Conflict Resolution
Life Skills
Budgeting
Grant Writing Skills
Elder Care
Timeline
Health Director
Wuikinuxv Nation
12.2015 - 11.2022
Community Health Representative
Wuikinuxv Nation
01.2000 - 01.2012
Health Care Aid - Health Education
Sprott Shaw College
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