Marlorn Ace Edquila
Scarborough,Canada
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
4
4
years of professional experience
Work History
Server
PAI Uptown
Toronto, Ontario
01.2023 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Delivered food orders promptly and courteously.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Delivery Driver
One Life Meals
Toronto, Ontario
01.2021 - Current
- Operated the vehicle safely and according to all Ontario traffic laws around Toronto to deliver meals to clients.
- Continuous communication with management to inform them of concerns regarding customer deliveries, vehicle maintenance concerns, or to rectify paperwork discrepancies.
- Delivered the highest level of service to satisfy and retain customers by maintaining the schedule while ensuring safety on the road.
- Kept clean and organized vehicle interior to maintain a professional appearance during customer interactions
- Contacted customers prior to delivery to coordinate delivery times.
Education
ONTARIO COLLEGE DIPLOMA - JOURNALISM
Seneca College School of Media
North York, Ontario06.2023
HIGH SCHOOL DIPLOMA -
St. John Paul II Catholic Secondary School
Scarborough, Ontario06.2021
Skills
- Safe vehicle operation
- Attention to Detail
- Excellent memory skills
- Organizational skills
- Personal communication skills
- Effective customer upselling
References
References available upon request
Timeline
Server
PAI Uptown
01.2023 - Current
Delivery Driver
One Life Meals
01.2021 - Current
ONTARIO COLLEGE DIPLOMA - JOURNALISM
Seneca College School of Media
HIGH SCHOOL DIPLOMA -
St. John Paul II Catholic Secondary School
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