Marlon Villalta
South San Francisco
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
General Manager
The Melt
San Francisco
11.2014 - 01.2026
- Managed staff schedules and training programs for optimal team performance.
- Oversaw daily operations to ensure smooth workflow and customer satisfaction.
- Coordinated inventory management to maintain stock levels and reduce waste.
- Led team meetings to communicate goals, policies, and performance expectations.
- Addressed customer feedback and resolved issues to improve service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs. keeping the restaurant good and I do painting power washing
Maintenance Technician
Traveloge
South San Francisco
03.2013 - 04.2014
- Maintained inventory of tools and supplies for efficient operations.
- Responded quickly to emergency repair requests from staff members.
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations. Cleaning carpet and painting the room and outside of the building.
Housekeeper
Traveloge
South San Francisco
03.2010 - 04.2013
- Cleaned guest rooms, ensuring high standards of cleanliness and presentation.
- Replenished supplies and linens to maintain inventory levels in guest areas.
- Collaborated with team members to complete cleaning tasks efficiently.
- Reported maintenance issues to ensure quick resolution for guest comfort.
- Assisted in laundry duties, managing the washing and folding of linens.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Responded to requests from guests regarding housekeeping needs.
Education
High School - High School General
Dionicio Herrera
12.2001 - 01.2003
Skills
- Staff management
- Inventory control
- Budget management
- Customer service
- Scheduling coordination
- Performance evaluation
Languages
English
Professional
Spanish
Beginner
Certification
- 2024 GM of the year award
- 2024 Costumer service certificate
- 2023 Most improved guest feedback
- 2023 manager of the year nominee
- 2022 GM of the year nominee
- 2020 Raising stat award
- 2018 food Handler
References
References available upon request.
Timeline
General Manager
The Melt
11.2014 - 01.2026
Maintenance Technician
Traveloge
03.2013 - 04.2014
Housekeeper
Traveloge
03.2010 - 04.2013
High School - High School General
Dionicio Herrera
12.2001 - 01.2003