Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marlon Tatis

Barranquilla,Atl

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Perceptive person and well-versed at identifying and documenting complex software problems and causes. Designs test plans and procedures and equips and trains newer colleagues. Demonstrates practiced expertise in product design and participates in design reviews to offer early input on functional requirements and potential problems.

Overview

10
10
years of professional experience

Work History

Quality Assurance Team Lead

Solvo
04.2023 - Current
  • Coached and motivated 6-person QA team to develop competencies.
  • Acted as key point of contact for all QA aspects of releases by providing QA services and coordinating QA resources internally and externally.
  • Communicated directly with QA team to resolve user-reported problems and questions.
  • Created requirements for milestones and monitored completion of tasks for QA team.
  • Mentored junior team members, improving their technical skills and overall performance.

Lead Trainer

Teleperformance
11.2018 - 02.2023
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
  • Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
  • Evaluated trainee progress through assessments and feedback surveys, refining course content as needed for maximum effectiveness.

Medical Interpreter

Teleperformance
01.2017 - 10.2018
  • Maintained strict confidentiality, adhering to HIPAA guidelines while handling sensitive medical information during the interpretation process.
  • Followed ethical codes to protect confidentiality of patient medical information.
  • Supported healthcare professionals in delivering accurate diagnoses by effectively interpreting detailed medical histories from non-English speaking patients.
  • Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
  • Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
  • Verified understood medical information for patients by simplifying any jargon.
  • Provided cultural competency training for healthcare providers to foster improved communication and understanding with diverse patient populations.

Video Producer

Self-employeed
01.2014 - 01.2017
  • Elevated overall video quality with meticulous attention to detail in all aspects of post-production, including color grading, sound design, and motion graphics integration.
  • Enhanced video production quality by utilizing advanced editing techniques and innovative storytelling methods.
  • Collaborated with cross-functional teams to produce compelling visual content, driving brand awareness and audience engagement.
  • Managed capture and editing of video footage to monitor consistency.
  • Scheduled shoots and set up filming by communicating with talent and crew.
  • Oversaw and managed video production needs for diverse audiences on behalf of direct advertisers and programmatic buyers.

Education

Bachelor of Science - Communication Sciences

Universidad Del Norte
Barranquilla
03.2007

Skills

  • Quality Assurance Strategy
  • Test Data Management
  • Test environment setup
  • Regression Testing Expertise
  • Documentation Control
  • Quality Management
  • Team Training
  • Quality Goal Development
  • Team Collaboration
  • Strong Problem Solver
  • Teamwork and Positive Attitude

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Quality Assurance Team Lead

Solvo
04.2023 - Current

Lead Trainer

Teleperformance
11.2018 - 02.2023

Medical Interpreter

Teleperformance
01.2017 - 10.2018

Video Producer

Self-employeed
01.2014 - 01.2017

Bachelor of Science - Communication Sciences

Universidad Del Norte

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Marlon Tatis