Marlon Flores
San Francisco
Summary
As a Creative Operations and Employee Experience Manager, I am skilled in executing and managing workplace tasks and projects. I possess expertise in analyzing, articulating, and making informed decisions while solving various problems. I am an organized professional comfortable working independently or as part of a team, with 20 years of work experience spanning customer support, inventory management, and facilities management in sales, tech, and startup environments. Committed to growth, collaboration, and solutions-oriented problem-solving, I demonstrate a calm demeanor and the ability to lead with trust, care, empathy, and humility.
Overview
16
16
years of professional experience
Work History
Associate Employee Experience Manager
Algolia, Inc.
San Francisco, CA
02.2023 - 03.2024
- Office management of SF and NYC office locations.
- Oversaw office move of SF office location to new WeWork location and renovation/clean up of NYC office, generating positive team feedback and a more welcoming space for in office collaborations.
- Launched global perk of Colliers Mobility Pass for remote employee desk/co-working space bookings, driving team engagement and productivity based on data from a 3 month trial.
- Managed perk programs such as GrubHub, Outschool, WeWork, and Modern Health.
- Managed global swag program for new hires, anniversaries, new parents and milestones.
- Supported Senior Manager's with planning annual Global Giving Days and act as point of contact for Bay Area team members.
- Collaborated with cross-functional teams such as IT and People Ops to support with data entry, excel spreadsheets and employee engagement surveys.
- Managed and resolved all AMER Jira tickets pertaining to workplace and facilities, employee perks and general inquiries in a timely manner.
- Exhibited high energy and professionalism when dealing with all internal and external communications via Slack, emails, phone calls and chat support.
- Championed as community leader for Bay Area, planning quarterly team engagement events such as Warriors games, restaurant/bar buyouts and bowling.
Office Coordinator
Algolia, Inc.
San Francisco, CA
01.2022 - 02.2023
- Office management and internal support across 4 Algolia office locations - SF, ATX, ATL & NY.
- Coordinated office repairs and maintenance while conducting own research and comparing prices to find the best vendors for each office location.
- Assist IT and HR teams with onboarding, workstation setup and scheduling.
- Assist Exec Assistants with booking rooms and spaces for off-sites and conferences.
- Act as first point of contact for office visits, office tours, meeting room preparations and badges.
- Planning in office events, monthly happy hours and holiday social gatherings based on provided budget.
- Management of snack and lunch program, New Hire company swag and creating automated swag redeem links.
- Handle all office duties and projects assigned by Workplace & Facilities managers.
Preservation & Operations
Apple Inc.
San Mateo, CA
07.2014 - 01.2021
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Oversaw annual budget to handle supply, labor, maintenance needs and employee expenses.
- Maintained office supplies inventory by checking stock and ordering supplies as needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized company meetings and hiring events.
- Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Collected, arranged and input information into database system.
- Generated reports of findings to help management with making key decisions.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Motivated and trained employees to maximize team productivity.
- Oversaw daily shipping operations, including loading and unloading of outbound shipments, replenishing of pallets, inventory management and supervising work of [6]-member team.
Volunteer Coordinator
Apple Inc.
San Mateo, CA
04.2015 - 01.2021
- Worked with staff and committees to define volunteer mission and set standards.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Oversaw training and mentoring of team members each quarter.
- Championed volunteer achievements and drove performance by motivating and inspiring new members.
- Planned events that boosted employee participation.
Service Lead
Levis Strauss & Co
San Francisco, CA
11.2011 - 07.2014
- Reported sales data to upper management as directed.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Trained new employees on customer service, money handling, organizing strategies, new technology and merchandising.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Inventory Supervisor
Lloyd's Shoes
Carmel Valley, CA
01.2008 - 11.2011
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Monitored customer return shipments and communicated damages to manufacturer.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Education
Associate of Science - Dental Assisting
Monterey Peninsula College
Monterey, CA06.2009
Skills
- Employee Engagement & Events
- Adaptable, Resilient & Empathetic
- Administration and Operations
- Workplace & Facilities
- Friendly and Relatable
- Customer & Employee Relationships
- Strong Attention to Detail
- Bilingual (Tagalog)
- SAP/JIRA Inventory Systems
- Okta/Repair Central/Mobile Genius
Timeline
Associate Employee Experience Manager
Algolia, Inc.
02.2023 - 03.2024
Office Coordinator
Algolia, Inc.
01.2022 - 02.2023
Volunteer Coordinator
Apple Inc.
04.2015 - 01.2021
Preservation & Operations
Apple Inc.
07.2014 - 01.2021
Service Lead
Levis Strauss & Co
11.2011 - 07.2014
Inventory Supervisor
Lloyd's Shoes
01.2008 - 11.2011
Associate of Science - Dental Assisting
Monterey Peninsula College