Marlon Flores
San Francisco
Summary
As a Creative Operations and Employee Experience Manager, I am skilled in executing and managing workplace tasks and projects. I possess expertise in analyzing, articulating, and making informed decisions while solving various problems. I am an organized professional comfortable working independently or as part of a team, with 20 years of work experience spanning customer support, inventory management, and facilities management in sales, tech, and startup environments. Committed to growth, collaboration, and solutions-oriented problem-solving, I demonstrate a calm demeanor and the ability to lead with trust, care, empathy, and humility.
Overview
16
16
years of professional experience
Work History
Associate Employee Experience Manager
Algolia, Inc.
02.2023 - 03.2024
- Office management of SF and NYC office locations.
- Oversaw office move of SF office location to new WeWork location and renovation/clean up of NYC office, generating positive team feedback and a more welcoming space for in office collaborations.
- Launched global perk of Colliers Mobility Pass for remote employee desk/co-working space bookings, driving team engagement and productivity based on data from a 3 month trial.
- Managed perk programs such as GrubHub, Outschool, WeWork, and Modern Health.
- Managed global swag program for new hires, anniversaries, new parents and milestones.
- Supported Senior Manager's with planning annual Global Giving Days and act as point of contact for Bay Area team members.
- Collaborated with cross-functional teams such as IT and People Ops to support with data entry, excel spreadsheets and employee engagement surveys.
- Managed and resolved all AMER Jira tickets pertaining to workplace and facilities, employee perks and general inquiries in a timely manner.
- Exhibited high energy and professionalism when dealing with all internal and external communications via Slack, emails, phone calls and chat support.
- Championed as community leader for Bay Area, planning quarterly team engagement events such as Warriors games, restaurant/bar buyouts and bowling.
Office Coordinator
Algolia, Inc.
01.2022 - 02.2023
- Office management and internal support across 4 Algolia office locations - SF, ATX, ATL & NY.
- Coordinated office repairs and maintenance while conducting own research and comparing prices to find the best vendors for each office location.
- Assist IT and HR teams with onboarding, workstation setup and scheduling.
- Assist Exec Assistants with booking rooms and spaces for off-sites and conferences.
- Act as first point of contact for office visits, office tours, meeting room preparations and badges.
- Planning in office events, monthly happy hours and holiday social gatherings based on provided budget.
- Management of snack and lunch program, New Hire company swag and creating automated swag redeem links.
- Handle all office duties and projects assigned by Workplace & Facilities managers.
Preservation & Operations
Apple Inc.
07.2014 - 01.2021
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Oversaw annual budget to handle supply, labor, maintenance needs and employee expenses.
- Maintained office supplies inventory by checking stock and ordering supplies as needed.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Organized company meetings and hiring events.
- Efficiently supervised diverse office functions, including filing, sorting and handling incoming and outgoing mail.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Collected, arranged and input information into database system.
- Generated reports of findings to help management with making key decisions.
- Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
- Motivated and trained employees to maximize team productivity.
- Oversaw daily shipping operations, including loading and unloading of outbound shipments, replenishing of pallets, inventory management and supervising work of [6]-member team.
Volunteer Coordinator
Apple Inc.
04.2015 - 01.2021
- Worked with staff and committees to define volunteer mission and set standards.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Oversaw training and mentoring of team members each quarter.
- Championed volunteer achievements and drove performance by motivating and inspiring new members.
- Planned events that boosted employee participation.
Service Lead
Levis Strauss & Co
11.2011 - 07.2014
- Reported sales data to upper management as directed.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Trained new employees on customer service, money handling, organizing strategies, new technology and merchandising.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Inventory Supervisor
Lloyd's Shoes
01.2008 - 11.2011
- Reviewed and monitored inbound inventory, outbound shipments and book adjustment transactions.
- Monitored customer return shipments and communicated damages to manufacturer.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Education
Associate of Science - Dental Assisting
Monterey Peninsula College
Monterey, CA06.2009
Skills
- Employee Engagement & Events
- Adaptable, Resilient & Empathetic
- Administration and Operations
- Workplace & Facilities
- Friendly and Relatable
- Customer & Employee Relationships
- Strong Attention to Detail
- Bilingual (Tagalog)
- SAP/JIRA Inventory Systems
- Okta/Repair Central/Mobile Genius
Timeline
Associate Employee Experience Manager
Algolia, Inc.
02.2023 - 03.2024
Office Coordinator
Algolia, Inc.
01.2022 - 02.2023
Volunteer Coordinator
Apple Inc.
04.2015 - 01.2021
Preservation & Operations
Apple Inc.
07.2014 - 01.2021
Service Lead
Levis Strauss & Co
11.2011 - 07.2014
Inventory Supervisor
Lloyd's Shoes
01.2008 - 11.2011
Associate of Science - Dental Assisting
Monterey Peninsula College
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