MARLON DAQUIGAN
Winnipeg,MB
Summary
Proven Branch Manager with a track record of enhancing customer satisfaction and exceeding sales targets at Honda Prestige Traders, Inc. Expert in branch operations management and building strong customer relationships. Achieved significant improvements in service quality and efficiency, demonstrating exceptional time management and a robust work ethic. Skilled in coaching and mentoring teams for optimal performance. Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising . Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
22
22
years of professional experience
Work History
Branch Manager
Honda Prestige Traders, Inc.
01.2014 - 11.2023
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Responsible for the full operations management
- Responsible in implementation of all sales & marketing initiatives for Parts & Service
- Responsible for the process of Job Order and inform the customer about the Service assessment/ diagnose of the motorcycle being done by the branch Mechanic
- Responsible for the endorsement, follow up and monitoring of parts for warranty.
- Responsible for the service estimates. Explain it to customer and Resolved customer complaints.
- Ensure achievement of procedural targets for documents submission
- Handles the manpower accordingly
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with area managers, regional manager on strategic planning initiatives to align branch objectives with corporate goals.
- Initiate intervention/activities to help team achieve zero infraction on SAP transactions
- Monitors inventory of the branch for both motorcycle and parts
- v Ensures branches comply on standard procedure for cash handling
Customer Service Crew Member
Kentucky Fried Chicken
01.2002 - 07.2005
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Maintained a clean and organized work environment to ensure optimal service delivery.
- Provided primary customer support to internal and external customers.
- Established rapport with regular clients, fostering long-term loyalty through personalized interactions.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bachelor of Science - Business Administration Operations Management
CITY UNIVERSITY OF PASAY
Pasadena St, FB Harrison, Pasay City, Philippines04.2013
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
Languages
English
Elementary
Additional Information
SEMINARS ATTENDED
Seminar on Strategic Planning
Facilitated by CSM Department
September 22, 2021
Seminar on Branch Operations Management
Facilitated by Tessa Balbuena
May 25, 2021
Seminar on BH Schooling
Facilitated by Maribel Millare and Renalyn Prades
May 2-6, 2017
Seminar on Situational Leadership
Facilitated by Aubrey Paula Tingcungco
June 13, 2017
Seminar on BH Schooling: COACHING FOR EFFECTIVENESS AND CHANGE MANAGEMENT
Facilitated by Floyd Camposano
February 24, 2017
Seminar on BH Schooling: CUSTOMER SERVICE MANAGEMENT
Facilitated by Jessica Payod
February 23, 2017
Seminar on BH Schooling: BEHAVIORAL LEADERSHIP SEMINAR
Facilitated by Floyd Camposano
February 22, 2017
Seminar on “Core Corporate Values Learnshop”
Facilitated by Jack Hernandez
September 21, 2016
Seminar on Productive Work Attitude
Facilitated by Jessica Payod & Aubrey Paula Tingcungco
July 11, 2016
Timeline
Branch Manager
Honda Prestige Traders, Inc.
01.2014 - 11.2023
Customer Service Crew Member
Kentucky Fried Chicken
01.2002 - 07.2005
Bachelor of Science - Business Administration Operations Management
CITY UNIVERSITY OF PASAY
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