Marlon Berganza
Los Angeles
Summary
Encouraging analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Behavioral Interventionist
Intercare Therapy, Inc.
07.2023 - Current
- Improve behavioral outcomes by designing and implementing individualized intervention plans for students.
- Enhance student engagement with evidence-based strategies such as self-monitoring techniques.
- Reduced classroom disruptions by providing proactive support to teachers in managing challenging behaviors.
- Collaborates with multidisciplinary teams to develop comprehensive behavior support plans, resulting in improved student functioning.
- Promote a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
- Maintain accurate records of student progress and communicated findings to relevant stakeholders, facilitating informed decision-making processes.
- Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
- Helps students build skills to navigate typical academic and social situations.
- Maintain records of ongoing assessments and documentation of updates.
Co-Founder & Chief Operating Officer
Junk Jrawer
12.2021 - 06.2023
- Spearheaded all aspects of operations in a startup environment, wearing multiple hats to ensure the company's success.
- Took a hands-on approach to product management, from creating listings on the website to capturing high-quality photos for enhanced product presentation.
- Boosted operational efficiency by streamlining processes and implementing cost-saving measures.
- Oversaw the development of new products or services from conception to market launch.
- Created and managed detailed calendars, coordinating product release dates, marketing campaigns, and other key events.
- Managed the budget, meticulously overseeing financial transactions, and implementing cost-effective strategies.
Multi Food Concept Manager LAX
Concord Collective Partners LLC
08.2021 - 04.2022
- Oversees daily operations for multiple restaurants
- Composed schedules for the network of concepts to prioritize synergy
- Tracks and interprets sales data for 2 terminals to identify and optimize potential areas of growth
- Collaborates with other concept managers to fulfill company needs across terminals
- Facilitates product purchasing from multiple vendors
- Ensured exceptional customer service and food quality for guests
- Prioritized customer experience to produce meaningful return-worthy service
Assistant Manager
Yoshinoya
07.2018 - 08.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Digital Photographer
Self-employeed
08.2017 - Current
- Enhanced client satisfaction by consistently delivering high-quality digital photographs for various events and projects.
- Streamlined photo editing process for faster turnaround times, ensuring timely delivery of finished products to clients.
- Managed multiple projects simultaneously while maintaining strict deadlines, showcasing strong organizational skills.
- Established rapport with clients through effective communication and exceptional customer service, generating a loyal customer base.
- Developed personalized photography packages catering to individual client needs, resulting in repeat business and referrals.
Education
Bachelor of Arts - Psychology
California State University - Los Angeles
Los Angeles, CA05.2020
Skills
- Conflict Resolution Techniques
- Functional Behavior Assessments
- Individualized Education Plans
- Applied Behavior Analysis
- Data Collection and Analysis
- Adaptive Skills Training
- Proficient in Microsoft and Google Suites
- Proficient in Adobe Photoshop
- Food Safety Certified
- CPR Certified
- Verbal and Written Communication
Timeline
Behavioral Interventionist
Intercare Therapy, Inc.
07.2023 - Current
Co-Founder & Chief Operating Officer
Junk Jrawer
12.2021 - 06.2023
Multi Food Concept Manager LAX
Concord Collective Partners LLC
08.2021 - 04.2022
Assistant Manager
Yoshinoya
07.2018 - 08.2021
Digital Photographer
Self-employeed
08.2017 - Current
Bachelor of Arts - Psychology
California State University - Los Angeles
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