Marlo Seno Ariza
4972 Huron St. Niagara Falls
Summary
Dedicated to delivering personalized hospitality services that consistently exceed guest expectations while upholding the highest standards of company ethics. Proven expertise in managing front desk operations and providing exceptional customer service, complemented by strong skills in team leadership, conflict resolution, and multitasking within fast-paced environments. Reliability, adaptability, and robust organizational abilities contribute to seamless daily operations. Committed to maintaining high standards and driving results through effective collaboration and a guest-centric approach.
Overview
12
12
years of professional experience
Work History
Reception Supervisor
The Merton Hotel and Resort
06.2022 - 11.2025
- Supervised front desk operations to ensure exceptional guest experiences and service delivery.
- Implemented new check-in procedures that improved efficiency and reduced wait times for guests.
- Resolved guest complaints promptly, enhancing satisfaction and loyalty through effective communication.
- Trained and mentored reception staff, enhancing team performance and service quality.
Night Auditor
The Churchill Hotel
09.2020 - 02.2021
- Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
- Stand as Night Manager to assist with Safety and Security.
- Near Embassy Row Remington Group of Hotels Washington, D.C United States of America
- Managed nightly financial audits to ensure accurate reporting and compliance with hotel policies.
Front Office / Night Auditor
The Churchill Hotel
09.2019 - 08.2020
- Gather information and keeping it private.
- Greet visitors warmly and make sure they are comfortable.
- Perform bookkeeping, filing, and clerical duties.
- Coordinated front desk operations to optimize guest check-in/check-out processes during peak hours.
Reservations Department Manager
Bayfront Hotel Cebu
08.2014 - 10.2016
- Pre-Opening Team
- Dealt with reservation conflicts and guest complains.
- Handled Social Media Content for Marketing Strategy.
- Handled Reservations for all Market Segment (E-commerce, Travel Agency and Group Corporate bookings).
- Hotel’s Representative for any E-commerce Training & Events.
- Rotation, Front Office and Telephone Operator.
On Job Trainee
The Orchard Cebu Hotel and Suites
11.2013 - 03.2014
- Housekeeping Department (Room Attendant)
- Food and Beverage Department (Banquet Waiter)
Education
MBA - Hotel & Restaurant Management
University of Cebu – Main Campus
Cebu City, Philippines10.2018
Bachelor of Science - Hotel & Restaurant Management
University of Cebu – Banilad Campus
Banilad, Cebu04.2014
High School Diploma -
San Isidro Parish School
Talamban Cebu City01.2010
Skills
- Team Work
- OTA Extranet User
- Guest Service Oriented
- Strong decision making
- Siteminder (Channel Manager)
- Excellent Communication Skills
- Great attention to details
EXTRA-CURRICULAR ACTIVITIES
- Front Office Operations Seminar (Speaker and Trainor) University of Cebu-Main Campus AVR Participants Junior High School Grade 10 .
- Students University’s Hotel & Restaurant Days Event Table Set-up Competition Grand winner (Gold Awards).
Languages
English
Full Professional
Timeline
Reception Supervisor
The Merton Hotel and Resort
06.2022 - 11.2025
Night Auditor
The Churchill Hotel
09.2020 - 02.2021
Front Office / Night Auditor
The Churchill Hotel
09.2019 - 08.2020
Reservations Department Manager
Bayfront Hotel Cebu
08.2014 - 10.2016
On Job Trainee
The Orchard Cebu Hotel and Suites
11.2013 - 03.2014
MBA - Hotel & Restaurant Management
University of Cebu – Main Campus
Bachelor of Science - Hotel & Restaurant Management
University of Cebu – Banilad Campus
High School Diploma -
San Isidro Parish School
SEMINARS AND TRAININGS ATTENDED
- ServSafe Food Handler Online Course Certificate # 4634166 Exp.Date 06/05/2023 Washington, District of Columbia U.S.A
- 2019 Your Role: Internet Security and You Training The Churchill Hotel Computer Training Module
- Hospitality Branding in the Millennial Age Seminar Golden Peak Hotel and Suites Mr. Adrian Zen E. Pastorizza
- Front Office: Its Role and Importance Seminar
- Sales and Marketing: The Great Challenge Seminar University of Cebu-Banilad Campus AVR Ms. Janice Macay
- Micros Opera PMS Training Hospitality Technology Courseware Training University of Cebu-Banilad Campus