Marlise Gonzales
San Bernardino
Summary
Dependable Housekeeping Room Attendant experienced in maintaining cleanliness and organization in hospitality settings. Enhanced guest satisfaction through effective problem-solving, prompt responses to requests, and adherence to high standards of service. Committed to teamwork, training new hires, and optimizing operational efficiency while ensuring safety in the use of cleaning materials.
Overview
21
21
years of professional experience
Work History
Adult care/Housekeeping Room Attendant
IHSS Public Authority
San Bernardino
06.2010 - 06.2023
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Maintained cleanliness and organization of assigned rooms and common areas.
- Restocked supplies and linens to ensure guest satisfaction and comfort.
- Replaced dirty linens with clean items according to established standards of quality control.
- Assisted with laundry duties, including washing, drying, and folding linens.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Collaborated with team members to uphold high standards of cleanliness and hygiene.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Inspected all assigned rooms upon completion of cleaning duties.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replenished room amenities according to established guidelines.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Reported maintenance issues promptly to ensure a safe environment for clients.
- Followed safety procedures when using chemical cleaners and power equipment.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Organized storage areas for efficient access to materials and supplies.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Front Desk Receptionist
Brandon drew
Rancho Cucamonga
02.2018 - 06.2022
- Greeted and assisted visitors with a friendly and professional demeanor.
- Greeted customers warmly and made them feel welcome.
- Maintained a clean and welcoming reception area for clients and guests.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed multi-line phone system to direct calls efficiently to staff.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to appropriate personnel or department, and took messages.
- Assisted with scheduling appointments for clients and visitors.
- Assisted in onboarding new employees by providing orientation materials and support.
- Developed positive relationships with clients through effective communication and service delivery.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Clarified policies and procedures for visitors to ensure understanding.
- Processed incoming and outgoing mail, ensuring timely distribution to relevant departments.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Scheduled space or equipment for special programs, meetings and conferences.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Coordinated office supplies inventory, placing orders as necessary for smooth operations.
- Input customer data into reservation systems and updated to reflect room changes.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Managed sensitive client information securely to protect privacy.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Drafted professional business documents, spreadsheets, and correspondence.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Coordinated maintenance requests for office equipment and facilities.
- Managed company calendar and scheduled events.
- Provided callers with accurate office address, directions, and employee contact information.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Investigated and analyzed client complaints to identify and resolve issues.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled space or equipment for special programs, meetings and conferences.
- Managed pick-up and delivery schedules for express mail services efficiently.
- Collated, bound and stored computer-generated reports.
Hotel Manager
Pomona inn
Pomona
12.2008 - 11.2017
- Managed daily hotel operations to ensure guest satisfaction and service quality.
- Supervised staff across departments to maintain efficient workflow and teamwork.
- Developed staff training programs to enhance service skills and operational knowledge.
- Resolved guest complaints promptly to uphold the hotel's reputation for excellence.
- Developed strategic plans for increasing occupancy rates and improving overall profitability.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
Front and Back Desk Receptionist
LexN laws
Whittier
05.2005 - 06.2007
- Scheduled appointments and maintained calendar for legal staff efficiently.
- Managed incoming calls, directing inquiries to appropriate staff members.
- Greeted clients and visitors with professionalism and warmth.
- Facilitated communication between clients and legal teams effectively.
- Processed client documents, ensuring accuracy and compliance with legal standards.
- Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
- Adhered to all company policies and procedures related to front desk operations.
- Updated appointment calendars and scheduled meetings and appointments as requested by management team.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Created customer accounts in the system for billing purposes.
- Coordinated office supplies and equipment maintenance for smooth operations.
- Assisted in filing and organizing case files for easy access by attorneys.
- Supported various team projects by coordinating tasks and resources.
- Organized travel arrangements for staff members when needed.
- Upheld professional standards of conduct and appearance at all times while on duty in public areas of facility.
- Received shipments from vendors and verified contents against invoices.
Wearhouse
Hottoppic
City of Industry
07.2002 - 10.2004
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Achieved cost-savings by developing functional solutions to problems.
Education
Whittier High School
Whittier , CaFrontier High School
Whittier , CASome College (No Degree) - Business
Rio Hondo College
Whittier, CASkills
- Cleaning procedures
- High-touch disinfecting
- Facility sanitation
- Room inspection
- Supply replenishment
- Supply restocking
- Inventory management
- Patient care support
- Quality control
- Customer service
- Staff collaboration
- Problem solving
- Time management
- Effective communication
- Attention to detail
- Conflict resolution
- Scheduling coordination
- Safety compliance
- Cart management
- Dusting surfaces
- Washing windows
- Hospitality standards knowledge
- Laundry expertise
- Issue troubleshooting
- Dusting furniture
- Chandelier cleaning
- Chemical safety knowledge
- Turndown service
- Upholstery cleaning
- Ironing clothing
- Cleaning techniques
- Supply inventory management
- Maintenance reporting
- Emergency protocols
- Vacuuming carpets
- Window washing
- Daily room inspections
- Floor care techniques
- Sanitization procedures
- Customer service-focused
- Minibar replenishment
- Restocking supplies
- Maintenance coordination
- Health and safety
- Bathroom maintenance
- Guest relations
- Problem-solving
- Commercial equipment operation
- Organizational skills
- Heavy lifting
- Data entry
- Customer inquiry and response
- Multitasking Abilities
- Staff training
- Appliance shining
Timeline
Front Desk Receptionist
Brandon drew
02.2018 - 06.2022
Adult care/Housekeeping Room Attendant
IHSS Public Authority
06.2010 - 06.2023
Hotel Manager
Pomona inn
12.2008 - 11.2017
Front and Back Desk Receptionist
LexN laws
05.2005 - 06.2007
Wearhouse
Hottoppic
07.2002 - 10.2004
Whittier High School
Frontier High School
Some College (No Degree) - Business
Rio Hondo College