Marlin Harvey
Brampton,ON
Summary
Highly experienced IT professional with a strong focus on customer service and technical support. A strong work ethic combined with a commitment to excellence in all projects undertaken. Excellent oral and written communications, ability to problem solve along with strong interpersonal skills. Dependable and well-versed in assisting users with diverse computer systems, mobile device and peripheral equipment problems. Effectively operates autonomously to troubleshoot and fix concerns.
Overview
20
20
years of professional experience
Work History
Computer Support Technician
York University
01.2008 - Current
- Enhanced system performance by troubleshooting hardware and software issues, and implementing efficient solutions.
- Reduced downtime through proactive maintenance of computer systems, including updates, patches, and virus protection measures.
- Boosted employee productivity by offering training sessions on software applications and best practices for technology usage.
- Optimized computer performance through regular system cleanups, driver updates, and hardware upgrades when necessary.
- Facilitated smooth communication between IT department and other teams through clear explanation of technical concepts to non-technical staff members.
- Implemented remote desktop access solutions enabling users to work from home efficiently during unforeseen circumstances.
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Audio/Video Support Technician
York University
01.2004 - 01.2007
- Assisted in the production of multimedia projects, ensuring timely completion and high-quality results.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Supported live events and presentations by setting up, operating, and breaking down audiovisual systems.
Education
Master in Environmental Studies: Master in Environmental Studies -
York University
Toronto, ON10.2020
CompTIA- A+ Certified Computer Technician -
CompTIA
01.2010
Bachelor of Arts degree: Individualized Studies: Communication/Media -
York University
08.2005
Interactive Multimedia Certificate -
Niagara College
Welland, Ontario08.2002
Skills
- Project management
- Remote support
- Digital literacy
- Virtualization technologies
- Cloud computing
- Helpdesk experience
- IT documentation
- Software installation
Hobbies and Interests
Film and Photography
Websites
Photography and Video production
During my spare time, I find enjoyment in working as a freelance videographer and photographer, specializing in personal and corporate video projects. I'm passionate about storyboarding, scripting, audio recording, color correcting, and post-production.
Timeline
Computer Support Technician
York University
01.2008 - Current
Audio/Video Support Technician
York University
01.2004 - 01.2007
Master in Environmental Studies: Master in Environmental Studies -
York University
CompTIA- A+ Certified Computer Technician -
CompTIA
Bachelor of Arts degree: Individualized Studies: Communication/Media -
York University
Interactive Multimedia Certificate -
Niagara College
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