Marlin Cortez
Huntington Park
Summary
Dedicated and dependable medical assistant committed to delivering exceptional patient care with integrity. Possesses comprehensive knowledge of medical and surgical procedures, ensuring physicians receive the necessary support to provide top-quality care. Recognized as a self-starter with a reliable and friendly demeanor, fostering a positive team environment while demonstrating strong verbal and written communication skills. A proactive approach to challenges enhances the overall patient experience and contributes to the efficiency of healthcare operations.
Overview
16
16
years of professional experience
Work History
Medical Assistant
North east community clinic
08.2023 - Current
- Assisted physicians with patient examinations and treatments, including taking vital signs, performing EKGs, administering breathing treatments, and conducting diagnostic tests to support high-quality patient care.
- Managed administrative tasks such as answering phones, scheduling appointments, maintaining patient records, and responding to inquiries via phone and email.
- Monitored, documented, and communicated critical patient information to healthcare providers to improve treatment planning and optimize care delivery.
- Provided excellent customer service by addressing patient requests, resolving concerns, and offering personalized recommendations to meet individual needs.
- Ensured a clean and safe clinical environment by sanitizing, restocking, and organizing exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant/clear
JWCH- Wesley health center
11.2020 - 08.2023
- Monitored, recorded, and obtained patients’ vital signs—including blood pressure, temperature, pulse oximetry, hemoglobin A1C, and blood glucose—using both visual and auditory methods
- Triaged and assessed patient conditions to prepare them for examinations and treatment by physicians or physician assistants.
- Administered immunizations, discharged patients, scheduled follow-up appointments, and maintained accurate documentation of diagnostic results such as X-rays, ultrasounds, mammograms, and MRI reports
- Collaborated with physicians and medical staff to ensure exceptional patient care, comfort, and efficient clinical operations.
- Gained additional experience supporting a podiatry specialist, assisting with patient evaluations.
Broker
Medina's Tax and Insurance
06.2017 - 11.2020
- Implementing sales plans and managing all phases of the sales from prospecting to closing and follow ups.
- Representing all line of insurance products, surviving as a trusted Advisor to business.
- Also providing excellent customer service, prepare and organize tax professional paper work, as well as answering and scheduling Clients apts.
- Handling any payments required for tax preparation.
Broker
All century insurance
07.2016 - 11.2017
- Acted as a liaison between clients and insurance companies to assess coverage needs and identify the most suitable insurance plans.
- Built and maintained strong business relationships with clients by providing clear information about available insurance products and personalized coverage options.
- assisted with customer service and phone calls.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
Broker
Freeway Insurance
12.2014 - 05.2016
- Sales agent i develop and implement sales plans and manage all phases of the sales from prospecting to close and follow ups.
- Representing all line of insurance products, serving as a trusted Advisor to business and individual supervise sales support staff and create a fun and productive work Environment.
Customer Clerk
Las Vegas Shuttle
03.2013 - 10.2014
- Provided exceptional customer service by verifying client needs, answering inquiries, and offering appropriate assistance and solutions.
- Processed and documented service requests, ensuring accurate communication and timely forwarding to dispatch for follow-up action.
- Collected and recorded client payments, maintaining accuracy and integrity in financial transactions.
- Resolved billing discrepancies by identifying issues, explaining procedures, and coordinating necessary adjustments to ensure customer satisfaction.
- Developed strong rapport with customers, fostering loyalty and repeat business.
Financial Advisor
Primerica Financial Services
06.2012 - 03.2013
- Advise clients about financial needs analysis; such as Term Life Insurance; Auto & Home Insurance.
Medical assistant
Clinica Medica San Miguel
04.2012 - 05.2012
- Take and monitor vital signs, record manage and update patients information, perform venipunctures and injections, prep patients for exams and medical procedures, clean and sanitize medical tools as well as administer throat cultures and urinalysis.
Medical Assistant Teachers Aide
ICDC College
03.2010 - 03.2012
- Work with Medical Assistant teachers to prepare lesson plans and develop learning materials for class.
- Met and discuss the class topics and instructional materials for each module.
- Assist teacher by creating charts and graphs, printing out worksheets and setting up medical equipment.
- In some instances, presented and teach subject matter to students.
- Provide students with individual attention and tutor them on a one-on-one basis.
- Met with students when having problems with a particular subject or assignment, or want help preparing for an exam.
- In charged of attendance, follow up with students regarding makeup assignments, other duties as assigned.
Education
Medical Assistant - Medical/Administration Skills
ICDC Career College
Huntington Park, CA01-2010
Medical Assistant Teachers Aide - undefined
ICDC College
Huntington Park, CA03-2012
Skills
EKG completion
Phlebotomy
Medical terminology
Patient scheduling
Procedure assistance
Data entry
Patient-focused care
Medical billing
HIPAA compliance
Vital sign monitoring
Timeline
Medical Assistant
North east community clinic
08.2023 - Current
Medical Assistant/clear
JWCH- Wesley health center
11.2020 - 08.2023
Broker
Medina's Tax and Insurance
06.2017 - 11.2020
Broker
All century insurance
07.2016 - 11.2017
Broker
Freeway Insurance
12.2014 - 05.2016
Customer Clerk
Las Vegas Shuttle
03.2013 - 10.2014
Financial Advisor
Primerica Financial Services
06.2012 - 03.2013
Medical assistant
Clinica Medica San Miguel
04.2012 - 05.2012
Medical Assistant Teachers Aide
ICDC College
03.2010 - 03.2012
Medical Assistant Teachers Aide - undefined
ICDC College
Medical Assistant - Medical/Administration Skills
ICDC Career College
Medical Administration Skills
- Vital signs
- 12 lead EKGs
- Venipuncture/injections
- Eye & ear irrigation
- Clinical procedures and examination
- Minor surgical procedures
- Microsoft Word
- medical billing