Marlfe Alivia
North York,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Warehouse and Logistic Associate
Compugen
Richmond Hill, ON
10.2023 - Current
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Checked all outgoing shipments to ensure accuracy prior to dispatch.
- Communicated effectively with team members on matters related to work assignments.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Equipment Specialist
SYNCREON
Vaughan, ON
10.2020 - 05.2023
- Receive all the NPIs during the official launch from Apple.
- Separate all the products by part number and place them in the designated area.
- Record all the devices in the database as per our manager's request.
- Assisted customers with setup and installation of Apple products.
- Configured personal settings for each customer's device based on individual needs.
- Troubleshot customer issues related to software updates and hardware malfunctions.
- Resolved customer inquiries regarding product features and functionality.
- Provided technical support to customers on various Apple products, including iPhones, iPads, MacBooks, and iMacs.
- Check all the requests from Apple, pull all the requested devices, and send them to VIP clients.
- Sending loan agreements with the loan duration and details for customer products.
- Ship all devices as per Apple requests via UPS, FedEx, and ZAP courier.
- Track all shipments, whether they are delivered or not, and update Apple accordingly.
Shipping Team Leader
SYNCREON
Vaughan, ON
05.2018 - 11.2021
- Provided leadership to the shipping team by setting performance standards, providing guidance, and resolving issues in a timely manner.
- Monitored staff performance and provided feedback on areas of improvement as needed.
- Prepare shipments (STO) using SAP and CRF, check items to be shipped against work orders to ascertain quantities and destination.
- Prepare all custom documents, such as Shipping Manifest, Bill of Lading, and Invoices.
- Coordinated with carriers for pickup times and delivery dates for goods transported via ground or air freight services.
- Solve issues that may arise in the process of making documents.
- Check any inconsistencies and correct discrepancies.
- Tracked shipments to verify arrival times and resolve any transit delays promptly.
- Responsible for the documentation, including reports, using SAP, FileZilla, and FileMaker Pro.
- Prepare all the products for shipments, including assembling, addressing, stamping, packing, verifying, labeling, and arranging for the transportation of products to be shipped.
- Emailed all concerned individuals about the shipments made.
Warehouse Picker
SDR Distribution
Mississauga, ON
11.2017 - 04.2018
- Organized stockroom shelves to ensure efficient storage of products.
- Picked items for customer orders according to order slips or verbal instructions.
- Packaged items securely in boxes, bags or other containers before shipping.
- Verified accuracy of picked items against pick list or customer order.
- Inspected incoming shipments for damage or discrepancies between the packing list and actual inventory received.
- Performed regular cycle counts to verify physical inventory count with system records.
- Operated hand-held scanners to track product movement within the warehouse environment.
- Reported any damaged goods or errors in paperwork immediately to supervisor.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Education
Bachelor of Science in Information Technology -
Wesleyan University- Philippines
08.2017
Bachelor of Science in Business Administration -
Wesleyan University- Philippines
03.2015
Skills
- Proven ability to organize personal work priorities
- Demonstrated ability to work independently
- Internet savvy with a proven expertise in using MS Office applications
- Excellent customer service orientation
- Special talent for researching and analyzing data effectively
- Strong ability to use standard business software and applications
- Able to manage stress timely and effectively
Timeline
Warehouse and Logistic Associate
Compugen
10.2023 - Current
Equipment Specialist
SYNCREON
10.2020 - 05.2023
Shipping Team Leader
SYNCREON
05.2018 - 11.2021
Warehouse Picker
SDR Distribution
11.2017 - 04.2018
Bachelor of Science in Information Technology -
Wesleyan University- Philippines
Bachelor of Science in Business Administration -
Wesleyan University- Philippines
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