Marley Brodersen
Ottawa,ON
Summary
Experienced venue operations leader with a focus on enhancing guest experiences and team performance. Skilled in strategic staff oversight and optimizing venue operations. Recognized for effective communication and customer service excellence.
Overview
6
6
years of professional experience
Work History
General Manager
Escape Manor
Carp, Ontario
04.2025 - 02.2026
- Managed venue operations to enhance daily functioning and achieve high guest satisfaction.
- Recruited and trained teams to enhance service delivery and staff performance.
- Implemented effective budget management to maintain service standards.
- Ensured consistent execution of brand standards and operational procedures to uphold service quality.
- Led guest relations and large group coordination to improve customer experience.
- Developed marketing strategies that increased venue visibility and engagement.
- Oversaw cleanliness, maintenance, inventory, and supply systems.
- Partnered with senior leadership on incentives, seasonal programming, and monthly performance targets.
Assistant Team Lead
Escape Manor
Carp, Ontario
08.2024 - 04.2025
- Supervised daily operations and acted as manager-on-duty during assigned shifts.
- Resolved guest complaints effectively and ensured consistent execution of brand standards.
- Supported staff training, onboarding, and shift coverage.
- Responded to guest emails and voicemails, resolved issues, and coordinated bookings.
Host
Escape Manor
Carp, Ontario
08.2023 - 08.2024
- Hosted immersive escape room experiences and reset rooms between games to maintain quality and safety standards.
- Managed guest flow and explained rules and storylines to enhance overall guest experience.
Cashier
1840's General Store and Bakery
Pakenham, Ontario
08.2021 - 04.2023
- Processed transactions accurately to enhance customer satisfaction.
- Maintained organized and clean sales and display areas to improve shopping experience.
- Assisted with inventory management and daily opening/closing tasks to ensure smooth operations.
Ski Instructor
Mount Pakenham
Pakenham, Ontario
12.2019 - 03.2022
- Taught skiing skills to individuals and groups of all ages and abilities.
- Developed lesson plans tailored to students’ skill levels and goals.
- Ensured safety and proper use of equipment while maintaining a fun, engaging learning environment.
Education
Bachelor - Humanities (Honors)
Carleton University
Ottawa, Ontario04-2027
Skills
- Effective communication
- Team leadership
- Guest relations
- Performance management
- Venue marketing
- Problem solving
Accomplishments
French Immersion Diploma (basic proficiency)
Timeline
General Manager
Escape Manor
04.2025 - 02.2026
Assistant Team Lead
Escape Manor
08.2024 - 04.2025
Host
Escape Manor
08.2023 - 08.2024
Cashier
1840's General Store and Bakery
08.2021 - 04.2023
Ski Instructor
Mount Pakenham
12.2019 - 03.2022
Bachelor - Humanities (Honors)
Carleton University