Marlesha Wilson

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Provided mobility assistance such as walking and regular exercising.
• Traveled to clients' homes to complete healthcare services and promote continuity of care.
• Assisted disabled clients to support independence and well-being.
• Administered medication as directed by physician.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.

• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services
• Harm Reduction
• Developed and implemented comprehensive case management plans to address client needs and goals.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Developed and implemented safety plans for clients at risk of harm to provide protection.
• Provide resources and referrals for clients that need rental assistance , financial assistance and other daily needs for low income clients

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Responded quickly to incidents and assessed active situations for security concerns.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.