Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marleny Sosa

Toronto,ON

Summary

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Aluma Systems
06.2022 - Current
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Project Coordinator

JH World Services
04.2021 - 04.2022
  • Streamlined project management processes by implementing new organizational tools and software.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
  • Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
  • Photocopied, distributed and emailed documents to project managers.
  • Arranged travel and accommodation for team members and project partners.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Recruited and oversaw personnel to achieve performance and quality targets.

Administrative Officer

The Home Zone
03.2020 - 03.2022
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
  • Boosted employee morale by addressing concerns promptly and fostering a positive work environment.

Education

Bachelor of Business Administration - Business Administration

Universidad Del Caribe
Dominican Republic
01.2016

Skills

  • Bookkeeping
  • Office Administration
  • Document Control
  • Calendar Management
  • Expense Reporting
  • Invoice Processing
  • Workflow Optimization
  • Spreadsheet Management
  • Data Entry
  • Customer Service
  • Project Management
  • Spreadsheets

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Administrative Assistant

Aluma Systems
06.2022 - Current

Project Coordinator

JH World Services
04.2021 - 04.2022

Administrative Officer

The Home Zone
03.2020 - 03.2022

Bachelor of Business Administration - Business Administration

Universidad Del Caribe

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Marleny Sosa