Marleny Mejia
Toronto,ON
Summary
Proven track record in enhancing guest experiences and streamlining service operations, notably at Vincor Staffing and Event. Excelled in stress tolerance and guest service, achieving significant improvements in customer satisfaction. Expert in cleaning, sanitizing, and maintaining high food quality standards, alongside strong communication skills to lead and train teams effectively. Catering Server with proven skills in preparing foods, condiments, silverware and supplies for events with up to [Number] guests. Highly efficient and driven with focused and attentive nature. Experience running food, passing trays and explaining menus and dishes.
Overview
13
13
years of professional experience
Work History
Catering Server
Vincor Stffing and Event
12.2019 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
- Utilized proper food handling techniques to establish safety and quality of food served.
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Maintained tidy and organized dining room, kitchen and serving stations to comply with cleanliness standards.
- Maintained proper food temperature control, preventing spoilage and ensuring optimal taste quality for guests.
Chef
Aramark Ltd
11.2014 - Current
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Managed food costs, sourcing ingredients from local suppliers to support community partnerships and sustainable practices.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
- Coordinated with team members to prepare orders on time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Waitress
Esmeralda Restaurant
03.2011 - 12.2012
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
Education
High School Diploma -
Doctor Julio Abreu Cuello
Dominican Republic07.2009
Skills
- Stress Tolerance
- Guest service
- Cleaning and sanitizing
- Strong Communication Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Catering Server
Vincor Stffing and Event
12.2019 - Current
Chef
Aramark Ltd
11.2014 - Current
Waitress
Esmeralda Restaurant
03.2011 - 12.2012
High School Diploma -
Doctor Julio Abreu Cuello
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