Marlenne Garcia
Oakland,CA
Summary
Skilled in customer service and team collaboration, I excelled at Ozumo by managing high-pressure situations and enhancing guest satisfaction. My adaptability and multitasking proficiency significantly improved service efficiency, showcasing my ability to meet and exceed employer expectations without relying on numerical achievements.
Overview
2
2
years of professional experience
Work History
Retail Cashier
Burlington
05.2025 - Current
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Host
Ozumo Concepts International
08.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
BBA - Business
San Francisco State University
San Francisco, CA05.2027
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Native Spanish fluency
Adaptability to Change
Languages
Spanish
Native or Bilingual
Timeline
Retail Cashier
Burlington
05.2025 - Current
Host
Ozumo Concepts International
08.2023 - Current
BBA - Business
San Francisco State University
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