Summary
Work History
Skills
Languages
Timeline
Generic

Marleni B Guillen

South Gate ,CA

Summary

Dedicated housekeeping professional with strong guest relations and customer service skills. Proven ability to implement efficient cleaning processes and enhance guest satisfaction through attention to detail.

Work History

Housekeeping Room Attendant

Fairmont Century Plaza
Century City, CA
2022 - 2024
  • Collaborated with team members to maintain high cleanliness standards across the hotel.
  • Utilized housekeeping management systems for tracking room status and assignments effectively.
  • Implemented efficient cleaning processes, enhancing overall productivity within the housekeeping team.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.

Room Attendant, Trainer With Forbes LQA

The Peninsula Beverly Hills
Beverly Hills, CA
2010 - 2022
  • Guided new staff through cleaning procedures and safety protocols to ensure compliance and maintain high standards.
  • Monitored guest feedback to identify areas for service improvement and responsiveness.
  • Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
  • Enhanced guest satisfaction by providing thorough and timely room cleaning services.
  • Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
  • Ensured positive guest experiences with prompt response to special requests and additional services.
  • Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.

Room Attendant

Luxe Hotels
Los Angeles, CA
2001 - 2010
  • Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
  • Restocked supplies and amenities efficiently to enhance guest experience.
  • Assisted in identifying maintenance issues to promote timely resolutions.
  • Collaborated with housekeeping team to uphold service excellence and operational efficiency.

Skills

  • Guest relations
  • Customer service-focused
  • Chemical handling
  • Hospitality standards knowledge
  • Turndown service
  • Linen replacement
  • Cart management
  • Multitasking and prioritizing
  • Teamwork and collaboration
  • Problem-solving
  • Organizational skills
  • Professional and courteous

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Housekeeping Room Attendant

Fairmont Century Plaza
2022 - 2024

Room Attendant, Trainer With Forbes LQA

The Peninsula Beverly Hills
2010 - 2022

Room Attendant

Luxe Hotels
2001 - 2010

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Marleni B Guillen