Marlene E Avalos
Richmond Hill,ON
Summary
Enthusiastic Legal Assistant with 3 years international legal experience (private and public sector). Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dispatcher
Appliances Repair Services.
411 Confederation Pkwy, Concord, ON L4K 0A8
10.2020 - 09.2021
- Handle inbound and outbound client calls, ensuring all customer needs are dealt with quickly and professionally.
- Enter information into the computer system; set up customer profiles.
- Schedule and dispatch workers, equipment, or services to appropriate locations according to customer requests, specifications, or needs.
Dispatcher
The Post Hole Diggers Inc.
16 O'Connor Crescent, Richmond Hill, ON L4C 7P3
09.2019 - 06.2020
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Follow-Up Support Worker
Nationwide Appraisal Services
80 Micro Court, 3rd Floor Markham, Ontario L3R 9Z5
03.2018 - 11.2018
- Management process af appraisal requests from start through to completion while delivering a superior client experience.
- Manage the communication, and assignment of work between the all parties involved.
- Assigning tasks and handling all appraisers and client interactions, keeping them updated so all parties involved can meet contractual expected turnaround time of service delivery.
Client Service / Project Coordinator
Fuerza Latina Community Service
10190 Keele St, Maple, ON L6A 3Y9
10.2017 - 03.2018
- Complete and update Non-profit Incorporation application and Canada Summer Jobs. Program application successfully.
- Worked side by side with other departments in Vaughan City Hall, York Region District School Board, Maple Community
- Submitted permits and contracts within government deadlines.
- Assisted in applying for funding programs that promote intercultural understanding and well-being to the community.
Education
Bachelor of Science - Legal Sciences
Universidad Dr. Jose Matias Delgado
El Salvador01.2011
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Client Communication
- Document filing
- Client Support
Additional Information
Volunteer Experience
Fuerza Latina Community Services
Board Director
2019-2022
Timeline
Dispatcher
Appliances Repair Services.
10.2020 - 09.2021
Dispatcher
The Post Hole Diggers Inc.
09.2019 - 06.2020
Follow-Up Support Worker
Nationwide Appraisal Services
03.2018 - 11.2018
Client Service / Project Coordinator
Fuerza Latina Community Service
10.2017 - 03.2018
Bachelor of Science - Legal Sciences
Universidad Dr. Jose Matias Delgado