Marlene E Avalos
Richmond Hill,ON
Summary
Enthusiastic Legal Assistant with 3 years international legal experience (private and public sector). Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Dispatcher
Appliances Repair Services.
10.2020 - 09.2021
- Handle inbound and outbound client calls, ensuring all customer needs are dealt with quickly and professionally.
- Enter information into the computer system; set up customer profiles.
- Schedule and dispatch workers, equipment, or services to appropriate locations according to customer requests, specifications, or needs.
Dispatcher
The Post Hole Diggers Inc.
09.2019 - 06.2020
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Follow-Up Support Worker
Nationwide Appraisal Services
03.2018 - 11.2018
- Management process af appraisal requests from start through to completion while delivering a superior client experience.
- Manage the communication, and assignment of work between the all parties involved.
- Assigning tasks and handling all appraisers and client interactions, keeping them updated so all parties involved can meet contractual expected turnaround time of service delivery.
Client Service / Project Coordinator
Fuerza Latina Community Service
10.2017 - 03.2018
- Complete and update Non-profit Incorporation application and Canada Summer Jobs. Program application successfully.
- Worked side by side with other departments in Vaughan City Hall, York Region District School Board, Maple Community
- Submitted permits and contracts within government deadlines.
- Assisted in applying for funding programs that promote intercultural understanding and well-being to the community.
Education
Bachelor of Science - Legal Sciences
Universidad Dr. Jose Matias Delgado
El Salvador01.2011
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Client Communication
- Document filing
- Client Support
Additional Information
Volunteer Experience
Fuerza Latina Community Services
Board Director
2019-2022
Timeline
Dispatcher
Appliances Repair Services.
10.2020 - 09.2021
Dispatcher
The Post Hole Diggers Inc.
09.2019 - 06.2020
Follow-Up Support Worker
Nationwide Appraisal Services
03.2018 - 11.2018
Client Service / Project Coordinator
Fuerza Latina Community Service
10.2017 - 03.2018
Bachelor of Science - Legal Sciences
Universidad Dr. Jose Matias Delgado
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