Marlene Pereira
WHITBY
Summary
Retail Operations & HR Specialist with 20+ years of experience in retail management, HR support, payroll, and employee development. Proven expertise in processing payroll for 180+ employees, managing cash office operations, and leading onboarding and orientation programs across multiple organizations. Skilled in recruiting, coaching, and training staff, with over 5 years’ hands-on experience using Kronos workforce management systems. Strong background in compliance, budget management, accounts payable, and customer service. Recognized for building engaged, high-performing teams and fostering inclusive workplaces while delivering on financial and operational goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Pathwise Credit Union
01.2020 - 08.2025
- Coordinated full-cycle recruitment, onboarding, and training for employees across departments, ensuring new hires were integrated effectively into the organization.
- Designed and facilitated onboarding and development programs tailored to business and employee needs.
- Acted as the first point of contact for HR inquiries, employee relations issues, and change management support.
- Developed HR initiatives including Training Matrix and coaching tools to strengthen performance management processes.
- Managed learning and development budgets, reconciliations, and HR reporting to senior leadership.
- Served on the Joint Health & Safety Committee (JHSC), supporting regulatory compliance and workplace safety.
Manager of Customer Service and Administration
Lowes Canada
01.2015 - 12.2019
- Processed bi-weekly payroll for 180+ employees using Kronos, balancing reports and submitting accurate records to corporate office.
- Managed all vacation requests and scheduling, ensuring compliance and seamless payroll reflection.
- Oversaw cash office operations, including reconciliations, deposits, and financial controls.
- Managed department budget, accounts payable, and store administrative functions.
- Recruited, hired, onboarded new employees, and delivered training to support performance and retention.
- Partnered with managers to guide onboarding programs and systems training for staff.
- Acted as HR liaison, resolving employee issues and maintaining compliance with OH&S and company policies.
- Built and coached diverse teams to deliver exceptional customer service, resolving escalations effectively.
Store Manager
Mexx Canada
11.2005 - 12.2014
- Supervised store operations, including payroll submission, scheduling, and administrative functions.
- Led onboarding and orientation for all new hires, providing structured training and mentoring.
- Recruited and developed employees, building high-performing teams aligned with company standards.
- Ensured compliance with company policies, OH&S, and health and safety regulations.
- Delivered excellent customer service and resolved escalated customer concerns.
Education
Travel And Tourism
Centennial College
Scarborough01-2003
High School Diploma -
Pickering High School
Pickering, ON01-2000
Skills
- Payroll Processing & Reporting (180 employees)
- Kronos Workforce Management Systems (5 years)
- Cash Office Management & Financial Controls
- Recruiting, Onboarding & Orientation Programs
- Scheduling & Vacation Administration
- Training & Employee Development
- Budget & Expense Management
- OH&S and Regulatory Compliance (JHSC Certified)
- Customer Service & Issue Resolution
- Microsoft Office Suite (Excel, Outlook, PowerPoint, Word)
- HRIS/Payroll Systems (transferable to SAP)
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Certification
DiSC Leadership Development
ReFrame HR
2021/2022
Strategic Planning & Tactical Development
Satori Consulting
2023
Sales Training
ReFrame HR
2021
Project Management Courses
Fiserv
2020
Timeline
Learning and Development Specialist
Pathwise Credit Union
01.2020 - 08.2025
Manager of Customer Service and Administration
Lowes Canada
01.2015 - 12.2019
Store Manager
Mexx Canada
11.2005 - 12.2014
Travel And Tourism
Centennial College
High School Diploma -
Pickering High School
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