MARLENe OJEDA
Los Angeles
Summary
Remarkable Recepcionist with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Cashier Manager
Flow liquor market
Los Angeles
02.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Managed multiple tasks and met time-sensitive deadlines
- Answered large volume of incoming calls daily, direct calls accordingly to resolve customer issues.
- Answered phone calls, provided information and connected callers to appropriate personnel
- Consulted with staff on resolution of complex service issues
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Oversaw staff development throughs in depth training, workshops, seminars and other learning opportunities
- Quickly learned new skills and applies them to daily tasks, improving efficiency and productivity
- Managed and trained cashiers on proper cash handling procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other departments such as accounting and finance when needed.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Developed strategies to increase customer satisfaction and improve operational efficiency.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
Receptionist
Arjang Naim MD
Los Angeles
05.2012 - 01.2022
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Verified insurance coverage information prior to appointments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Outreach Supervisor
Kids Dental
Los Angeles
08.2011 - 08.2012
Outreach
Dental Playground
Los Angeles
01.2011 - 06.2011
Outreach
All Kids Dental Group
Hawthorne
03.2008 - 12.2010
Education
High School -
The Education Corps High School
Los Angeles, CA06-2010
Skills
- Customer service
- Cash handling
- Payment processing
- Employee training
- Sales reporting
- Conflict resolution
- Team leadership
- Time management
- Excellent communication
- Documentation and reporting
- Customer complaint resolution
- Store opening and closing
Certification
CPR
Languages
- English, Professional
- Spanish, Professional
Timeline
Cashier Manager
Flow liquor market
02.2022 - Current
Receptionist
Arjang Naim MD
05.2012 - 01.2022
Outreach Supervisor
Kids Dental
08.2011 - 08.2012
Outreach
Dental Playground
01.2011 - 06.2011
Outreach
All Kids Dental Group
03.2008 - 12.2010
High School -
The Education Corps High School