Marlene M. Tello
Rancho Cucamonga
Summary
To effectively support the clinical care team as a dental administrator, using my 30+ years of dental experience , excellent communication skills, along with thorough knowledge of the dental field. In depth knowledge of dental insurance verification and processing. Excellent in Patient Treatment Planning/Coordinating.
Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.
Overview
36
36
years of professional experience
Work History
Practice Manager
Brian D Smith DDS Inc.
01.2021 - 03.2026
- Greet patients and gather preliminary information
- Input patient information into dental software
- Answer phone calls and provide information to existing/new patients
- Verify insurance benefits
- Process insurance claims and pre-authorizations
- Scheduling, rescheduling and cancelling appointments
- Managing and coordinating doctor schedule, along with patient flow throughout the office
- Creating and presenting treatment plans
- Enter treatment charges and payments
- Maintain and manage front office staff and duties
- Process account statements and maintain accounts receivable
- Establishing second practice/Location
- Implemented scheduling systems to optimize appointment management and reduce wait times.
- Managed daily operations to ensure efficient patient flow and service delivery.
- Supervised staff performance, providing guidance and support to enhance team productivity.
- Analyzed patient feedback to identify service improvements and enhance patient satisfaction.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Implant Coordinator
Inland Empire OMFS
04.2015 - 08.2020
- Greet patients and gather preliminary information
- Input patient information into dental software
- Answer phone calls and provide information to existing/new patients
- Verify insurance benefits
- Process insurance claims and pre-authorizations
- Scheduling, rescheduling and cancelling appointments
- Managing and coordinating doctor schedule, along with patient flow
- Limited chair-side assisting
- Taking digital x-rays and CBCT scans
- Enter treatment charges and payments
- Maintain and manage front office staff and duties
- Process account statements and maintain accounts
- 3Shape digital scanning
- Creating and fabrication of surgical guides
Financial/Team Coordinator
Nathan Pfister, D.D.S. SmileStudio
12.2011 - 04.2015
- Greet patients and gather preliminary information
- Input patient information into dental software
- Answer phone calls and provide information to existing/new patients
- Verify insurance benefits
- Process insurance claims and pre-authorizations
- Scheduling, rescheduling and cancelling appointments
- Managing and coordinating doctor schedule, along with patient flow throughout the office
- Limited chair-side assisting
- Taking digital x-rays and CBCT scans
- Enter treatment charges and payments
- Maintain and manage front office staff and duties
- Process account statements and maintain accounts receivable
- Oversee operations of subdivision for dental lab (Ohana Dental Laboratory), manage accounting
- Marketing:
- Assisted in creating original website for SmileStudio
- Implementation of SmileStudio Facebook page
- Created Food Drive
Front Office Administrator
Sean C. Lee, D.D.S.
05.2009 - 12.2011
- Greet patients and gather preliminary information
- Input patient information into dental software
- Answer phone calls and provide information to existing/new patients
- Verify insurance benefits
- Process insurance claims and pre-authorizations
- Scheduling, rescheduling and cancelling appointments
- Managing and coordinating doctor schedule
- Enter treatment charges and payments
- Maintain and manage front office staff and duties
- Process account statements and maintain accounts receivable
Registered Dental Assistant
William C. Domb, D.M.D. SmileStudio
02.1995 - 08.2005
- Chair-side assistant for Dr. Domb and associates
- Taking digital x-rays
- Scheduling appointments
- Treatment Planning for complex full mouth cosmetics
- Ordering back office supplies
- Advanced cosmetic veneer technique fabricating temporaries
Registered Dental Assistant
Edward Van Doren, D.M.D.
06.1990 - 01.1995
- Chair-side assisting
- Taking dental x-rays
- Instrument sterilization
- Ordering back office supplies
- Fabrication temporary crowns
Education
High School Graduate -
Chaffey High School
01.1989
Dental Assistant Program - undefined
Chaffey College
01.1990
Skills
- Time management capabilities
- Oral hygiene education
- Electronic charting
- Detail-oriented mindset
- Patient care excellence
- Patient records management
- Patient relations
- Team collaboration
Accomplishments
- Synchronization of transferring software operating systems, Eagle Soft to Practice Works.
- Coordination of Practice Management ownership from previous dentist to new dentist. This includes all aspects, business accounts, banking information and payroll data.
- Introduced online new patient forms, streamlining intake process.
- Improved patient education by working with dentists to create patient education program covering general dental hygiene and post-surgical care.
- Improved revenue by following up with insurance providers on outstanding bills.
- Led implementation of digital x-ray system.
- Supervised team of 21 staff members.
Timeline
Practice Manager
Brian D Smith DDS Inc.
01.2021 - 03.2026
Implant Coordinator
Inland Empire OMFS
04.2015 - 08.2020
Financial/Team Coordinator
Nathan Pfister, D.D.S. SmileStudio
12.2011 - 04.2015
Front Office Administrator
Sean C. Lee, D.D.S.
05.2009 - 12.2011
Registered Dental Assistant
William C. Domb, D.M.D. SmileStudio
02.1995 - 08.2005
Registered Dental Assistant
Edward Van Doren, D.M.D.
06.1990 - 01.1995
High School Graduate -
Chaffey High School
Dental Assistant Program - undefined
Chaffey College
Professional Experience
01-2005
Training
- Advance Cosmetic Dentistry LVI (Las Vegas Institute) 2000
- LVI Course Core I 2013
- LVI Course Core II 2014
- Dental Leadership 2020