Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Training
Generic

Marlene M. Tello

Rancho Cucamonga

Summary

To effectively support the clinical care team as a dental administrator, using my 30+ years of chair-side expertise, excellent communication skills, along with thorough knowledge of the dental field. In depth knowledge of dental insurance verification and processing. Excellent in Patient Treatment Planning/Coordinating.

Professional with strong background in healthcare management, adept at optimizing practice operations and improving patient care. Demonstrates keen focus on team collaboration and achieving measurable results, showing adaptability to changing needs. Skilled in strategic planning, staff development, and process improvement, with reliable and results-driven approach. Recognized for effective communication, leadership, and problem-solving abilities.

Overview

35
35
years of professional experience

Work History

Practice Manager

Brian D Smith DDS Inc.
01.2021 - Current
  • Greet patients and gather preliminary information
  • Input patient information into dental software
  • Answer phone calls and provide information to existing/new patients
  • Verify insurance benefits
  • Process insurance claims and pre-authorizations
  • Scheduling, rescheduling and cancelling appointments
  • Managing and coordinating doctor schedule, along with patient flow throughout the office
  • Creating and presenting treatment plans
  • Enter treatment charges and payments
  • Maintain and manage front office staff and duties
  • Process account statements and maintain accounts receivable
  • Establishing second practice/Location

Implant Coordinator

Inland Empire OMFS
04.2015 - 08.2020
  • Greet patients and gather preliminary information
  • Input patient information into dental software
  • Answer phone calls and provide information to existing/new patients
  • Verify insurance benefits
  • Process insurance claims and pre-authorizations
  • Scheduling, rescheduling and cancelling appointments
  • Managing and coordinating doctor schedule, along with patient flow
  • Limited chair-side assisting
  • Taking digital x-rays and CBCT scans
  • Enter treatment charges and payments
  • Maintain and manage front office staff and duties
  • Process account statements and maintain accounts
  • 3Shape digital scanning
  • Creating and fabrication of surgical guides

Financial/Team Coordinator

Nathan Pfister, D.D.S. SmileStudio
12.2011 - 04.2015
  • Greet patients and gather preliminary information
  • Input patient information into dental software
  • Answer phone calls and provide information to existing/new patients
  • Verify insurance benefits
  • Process insurance claims and pre-authorizations
  • Scheduling, rescheduling and cancelling appointments
  • Managing and coordinating doctor schedule, along with patient flow throughout the office
  • Limited chair-side assisting
  • Taking digital x-rays and CBCT scans
  • Enter treatment charges and payments
  • Maintain and manage front office staff and duties
  • Process account statements and maintain accounts receivable
  • Oversee operations of subdivision for dental lab (Ohana Dental Laboratory), manage accounting
  • Marketing:
  • Assisted in creating original website for SmileStudio
  • Implementation of SmileStudio Facebook page
  • Created Food Drive

Front Office Administrator

Sean C. Lee, D.D.S.
05.2009 - 12.2011
  • Greet patients and gather preliminary information
  • Input patient information into dental software
  • Answer phone calls and provide information to existing/new patients
  • Verify insurance benefits
  • Process insurance claims and pre-authorizations
  • Scheduling, rescheduling and cancelling appointments
  • Managing and coordinating doctor schedule
  • Enter treatment charges and payments
  • Maintain and manage front office staff and duties
  • Process account statements and maintain accounts receivable

Registered Dental Assistant

William C. Domb, D.M.D. SmileStudio
02.1995 - 01.2005
  • Chair-side assistant for Dr. Domb and associates
  • Taking digital x-rays
  • Scheduling appointments
  • Treatment Planning for complex full mouth cosmetics
  • Ordering back office supplies
  • Advanced cosmetic veneer technique fabricating temporaries

Registered Dental Assistant

Edward Van Doren, D.M.D.
06.1990 - 01.1995
  • Chair-side assisting
  • Taking dental x-rays
  • Instrument sterilization
  • Ordering back office supplies
  • Fabrication temporary crowns

Education

High School Graduate -

Chaffey High School
01.1998

Dental Assistant Program - undefined

Chaffey College
01.1990

Skills

  • Proficient in Microsoft Word
  • Strong proficiency in Microsoft Excel functions
  • Skilled in QuickBooks

Accomplishments

  • Synchronization of transferring software operating systems, Practice Works to EagleSoft.
  • Coordination of Practice Management ownership from previous dentist to new dentist. This includes all aspects, business accounts, banking information and payroll data.

Timeline

Practice Manager

Brian D Smith DDS Inc.
01.2021 - Current

Implant Coordinator

Inland Empire OMFS
04.2015 - 08.2020

Financial/Team Coordinator

Nathan Pfister, D.D.S. SmileStudio
12.2011 - 04.2015

Front Office Administrator

Sean C. Lee, D.D.S.
05.2009 - 12.2011

Registered Dental Assistant

William C. Domb, D.M.D. SmileStudio
02.1995 - 01.2005

Registered Dental Assistant

Edward Van Doren, D.M.D.
06.1990 - 01.1995

Dental Assistant Program - undefined

Chaffey College

High School Graduate -

Chaffey High School

Training

  • Advance Cosmetic Dentistry LVI (Las Vegas Institute) 2000
  • LVI Course Core I 2013
  • LVI Course Core II 2014

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Marlene M. Tello