Marlene Lopez
Live Oak
Summary
I consistently strive to perform to the best of my ability and give my full effort in every task, regardless of the situation. I am committed to completing work in a timely manner and meeting all deadlines. I am a hardworking individual who is motivated to succeed while also supporting those around me to do their best. I work well both independently and as part of a team, and I am confident in my ability to take on leadership roles when needed. Whether under pressure or not, I remain dedicated to delivering my best work.
Overview
8
8
years of professional experience
Work History
Call Center Agent II
Sierra Central Credit Union
Yuba City, CA
06.2024 - Current
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Assisted members with account management, transaction processing, and product information.
- Documented customer interactions accurately in TalkDesk system to ensure seamless follow-up.
- Trained new team members on call protocols and best practices for effective communication.
Administrative Assistant
Five Star Car Wash Center
01.2022 - Current
- As an Administrative Assistant, I am in charge of administering payroll time management, computer proficiency, attention to details, communication, organization, filing paperwork, organizing and storing information in paper and digital form.
- I have excellent organizational skills, I am very detail-oriented, and I have a lot of experience with administrative tasks. I’m also extremely personable and have strong communication skills, which I think will help me assimilate well within the office and gain trust from coworkers and customers.
Cash Management Associate
Golden Pacific Bank, A Division of SoFi Bank N.A
01.2018 - 01.2023
- ACH Origination- Receiving payments from our customers while reducing the change for fraud. Collection funds from customer bank accounts, securing fond quicker when receiving a Levy.
- Remote Deposit- Review the MICR line is marking as what the check is showing, amount recognition, image quality check, duplicate detection and if the members name match the account holder.
- Positive Pay- Stop fraud immediately. Prevent business from being sidelined by fraudulent checks.
- Customer Service- Answering phone calls, giving customers account information as needed for them.
- Exception Handling & Research- Fixing transactions errors, Investigate returned items (NSF Checks), and Support Branch with escalations situations.
- Posting incoming and submitting outgoing Wires per members request.
- Submitting Cash orders for Branches weekly.
Education
High School Diploma - General
Live Oak High School
01-2010
Accounting And Finance
Butte College
05-2028
Skills
- Money Management
- Customer Service
- Strong Work Ethic
- Communication
- Team Work/ Leadership
- Bilingual/Spanish, English
Timeline
Call Center Agent II
Sierra Central Credit Union
06.2024 - Current
Administrative Assistant
Five Star Car Wash Center
01.2022 - Current
Cash Management Associate
Golden Pacific Bank, A Division of SoFi Bank N.A
01.2018 - 01.2023
High School Diploma - General
Live Oak High School
Accounting And Finance
Butte College