Marlene Gutierrez
Aliso Viejo
Summary
Reliable and adaptable team member with a strong desire to help others. Quick to learn new environments, systems, and workflows, allowing for smooth transitions between roles and organizations.
Overview
11
11
years of professional experience
Work History
Optician
Harvard Eye Associates
Laguna Hills, CA
08.2025 - Current
- Assist patients in selecting eyewear based on prescription, lifestyle, and preferences.
- Review and explain prescription changes from previous visits and answer patient questions.
- Perform optical measurements including pupillary distance and frame adjustments.
- Educate patients on lens materials, coatings, and eyewear care.
- Discuss insurance benefits and process optical insurance claims.
- Submit and track eyewear orders with laboratories and vendors.
- Maintain accurate records in compliance with HIPAA.
- Manage retail transactions and inventory control.
Recreation Leader
City of Aliso Viejo
Aliso Viejo, CA
06.2025 - 02.2026
- Supervised groups of up to 7 children during summer day camp and coordinated excursions.
- Planned and led recreational activities and weekly programs.
- Assisted with facility rentals, event setup and breakdown at Aliso Viejo Ranch.
- Provided front desk support including registration, cashiering, and reservations.
- Monitored safe facility use and supervised volunteers.
- Performed general office duties and minor facility maintenance.
Administrative Coordinator (Part-Time)
Providence Mission Hospital
Mission Viejo, CA
01.2021 - 07.2023
- Coordinated bereavement outreach and managed grief support Zoom sessions.
- Managed volunteers and compiled productivity reports.
- Handled accounts payable and office orders.
- Supported department manager with scheduling and meetings.
- Optimized communication between chaplains, patients, and administration.
Patient Service Representative
Seaview Pediatrics, CHOC Children’s
Laguna Hills, CA
10.2018 - 04.2021
- Collected copays and balanced payments.
- Checked in patients and managed paperwork.
- Handled call center inquiries and scheduled appointments.
- Processed payments and improved front office efficiency.
- Assisted patients with scheduling appointments. Responded to inquiries and provided information. Supported team in maintaining patient satisfaction.
Optical Technician
Alicia Valencia Eyecare Center
Laguna Hills, CA
03.2015 - 09.2018
- Customized eyewear for optimal fit and comfort.
- Managed patient flow and scheduling.
- Filed insurance claims for optical services.
- Conducted pretests and recorded exam data.
Education
Saddleback College
High School Diploma -
Valley High School
06.2012
Skills
- Communication
- Patient Care
- Insurance Claims
- Data Entry
- Scheduling
- Inventory Control
- Volunteer Coordination
- Event Planning
- Time Management
- Record Keeping
LANGUAGES
English
Spanish
Timeline
Optician
Harvard Eye Associates
08.2025 - Current
Recreation Leader
City of Aliso Viejo
06.2025 - 02.2026
Administrative Coordinator (Part-Time)
Providence Mission Hospital
01.2021 - 07.2023
Patient Service Representative
Seaview Pediatrics, CHOC Children’s
10.2018 - 04.2021
Optical Technician
Alicia Valencia Eyecare Center
03.2015 - 09.2018
Saddleback College
High School Diploma -
Valley High School