Marlene Grier-Hill
Barrie,ON
Summary
Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Precise ParkLink
06.2023 - 01.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Monitored cash drawers and maintained adequate cash supply.
Early Learner Assistant (Casual)
Kumon
01.2023 - 06.2023
- Greeted children in with friendliness and professionalism.
- Proofread and edited documents for accuracy.
Dietary Aide (Server)
Whispering Pines
11.2022 - 01.2023
- Served meals to residents in accordance with established schedules and dietary procedures.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
Spa Coordinator
Balance In Life Spa
09.2022 - 11.2022
- Greeted spa guests warmly to create positive first impression of establishment.
- Maintained front desk workstation by keeping it clean and organized.
- Answered questions about spa, treatments offered and spa's amenities.
Store Greeter
Cabela's
10.2021 - 12.2021
- Acted as first point of contact for visiting clients and customers.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Processed cash, credit and debit transactions accurately, limiting discrepancies.
Information Officer/Poll Clerk
Elections Canada/Ontario
01.2009 - 12.2020
- Checked elector identification and eligibility and marked elector numbers in register.
- Addressed voter questions and concerns.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Opened and closed polling booths.
Customer Service Representative
Transcom International
12.2009 - 04.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Educated customers about billing, payment processing and support policies and procedures.
Education
General Business - Accounting
Georgian College of Applied Arts & Technology
Barrie, ON04-1979
Skills
- Customer Service
- Communication
- First Point of Contact
- POS system operation
- Computer skills
- Organization
- Attention to Detail
Highlights and Qualifications
- Ten years as a Customer Service Representative
- Honest, Trustworthy and Respectful
- Mature, Highly Organized, Dependable, Responsible
Volunteer/Community Service
- Barrie Community Health Centre, Information Desk Clerk, Barrie, ON
First Point of Contact for patients
Timeline
Customer Service Associate
Precise ParkLink
06.2023 - 01.2025
Early Learner Assistant (Casual)
Kumon
01.2023 - 06.2023
Dietary Aide (Server)
Whispering Pines
11.2022 - 01.2023
Spa Coordinator
Balance In Life Spa
09.2022 - 11.2022
Store Greeter
Cabela's
10.2021 - 12.2021
Customer Service Representative
Transcom International
12.2009 - 04.2018
Information Officer/Poll Clerk
Elections Canada/Ontario
01.2009 - 12.2020
General Business - Accounting
Georgian College of Applied Arts & Technology
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