Marlene Gonzalez

• Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Responded to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Ensure all associates are following company policy with time punches
• Double check all associates hours send over to payroll
• Request associates from agencies
• Fill out accident reports in case of an injury
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• Collected all daily tuition payments and marked paid on Smart Tuition Database

• Collected all payments made to the school and prepared them for bank deposit weekly

• upload contracts to Smart Tuition Database

• kept all accounts current and set up payment arrangements if necessary

• excellent bilingual customer service with parents

• kept track of all requirements for employment for the staff

• kept track of safety requirements for all staff

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash and debit card transactions
• Performed daily tasks requested my manager such as cleaning the store and checking expiration dates

•Separating checks from invoices ensure payment matched

•deposit all checks into bank account

•reconcile all reports to the bank account

•billed customers to ensure payments were made on time

•data entry on CFS system