Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marlene Espinoza

Delano

Summary

Results-driven professional with a keen eye for detail and a strong dedication to excellence. Thrives on challenges, viewing them as opportunities for growth and improvement. Skilled in collaborating with team members to achieve common goals. Possesses core competencies in problem-solving, adaptability, and a solid work ethic.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Differential Response Case Manager

Clinica Sierra Visita
03.2025 - Current
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

Behavior Technician (Part Time)

Adelante Behavioral Health
01.2025 - 03.2025
  • Worked with children in their homes, teaching communication, social, self-help, and play skills through Applied Behavior Analysis principles to support their development and reach their highest potential.
  • Observed, monitored, and recorded problem behaviors through accurate behavior-consequence data collection, including graphs and anecdotal notes.
  • Ensured client safety and engagement during sessions.
  • Maintained confidentiality of all clients and upheld professional conduct at all times.

Youth Counselor (On-Call)

Youth Psychiatric Health Facility
09.2024 - 03.2025
  • Supervised clients, ensuring their safety while delivering tailored care.
  • Assisted clients in acquiring essential life skills, promoting independence in areas such as eating, and personal hygiene.
  • Encouraged personal growth in young individuals through consistent praise and effective coping strategies.
  • Fostered healthy peer interactions by modeling positive behaviors, and facilitating group activities.
  • Engaged in crisis interventions to manage urgent situations and prioritize client welfare.
  • Conducted assessments during crises to identify and address immediate support needs.

Youth Counselor

Proteus Inc.
09.2023 - 03.2025
  • Built and maintained personal connections with youth, employers, job services, and community organizations to facilitate job training opportunities.
  • Supported at-risk youth by providing services and making relevant referrals.
  • Assisted in placing youth in both subsidized and unsubsidized employment.
  • Aided participants in their job search efforts, offering guidance and necessary resources.
  • Developed and revised Individual Service Plans for every participant.
  • Provided continuous case management to monitor progress and offer support.

Onsite - Representative

Employnet
11.2020 - 09.2023
  • During my shifts, I supervised employees, provided performance coaching, and resolved minor conflicts.
  • Conducted interviews and onboarded new hires.
  • Maintained positive connections with client contacts and developed those relationships.
  • I promptly reported worker injuries and other incidents.
  • Conducted background checks on candidates and administered drug testing.
  • Entered applicant information into the computer database and maintained a tracking system.

Collector

Don Roberto Jewelers Inc.
10.2018 - 03.2020
  • Maintain proper communication with customers whom have past due accounts to negotiate payment arrangements by phone.
  • Locate customers with delinquent accounts by verbal and written communication and the utilization of their listed references.
  • Document all conversations with customers.
  • Follow-up on 'Broken Promises' in a timely manner.

Manager

La Mexicana
08.2015 - 08.2018
  • Follow company policies and procedures regarding handling cash, property, products, and equipment.
  • Motivated staff through acknowledgment of hard work, achievements, and instilling accountability while leading by example.
  • Provided coaching and counseling for staff as needed, which developed an efficient and respectful team.
  • Maintain safe working conditions.

Associate Teacher

Merced College Child Development Center
08.2011 - 05.2015
  • Maintained fun and interactive classroom with educational and interactive toys, games and books.
  • Helped coordinate snacks, meals, nap time and bathroom activities.
  • Educated children on colors and shapes with books and fun activities.
  • Observed diet and nutritional restrictions for children with special needs.
  • Helped children explore new ideas and concepts through hands-on learning.

Youth Activity Leader

Boys and Girls Club
08.2010 - 06.2011
  • Keeping all the children safe and addressing negative behaviors, such as bullying.
  • Building positive relationships with the children and planning fun, educational activities.
  • Mentoring youth one-on-one, providing guidance and support.
  • Assisting the children with their homework assignments when needed.

Education

Associate of Arts - Psychology

Merced College
Merced, CA
05-2027

Skills

  • Multitasking Abilities
  • Communication
  • Teamwork
  • Decision Making
  • Customer Service
  • Microsoft Office Programs
  • Case Management
  • Self-motivation
  • Youth Guidance
  • Active Listener
  • Community Engagement
  • Youth Mentoring

Certification

  • Adult Mental Health First Aid
  • Adult and Pediatric First Aid/CPR/AED
  • ServSafe Food Handler

Languages

Spanish
Professional Working

Timeline

Differential Response Case Manager

Clinica Sierra Visita
03.2025 - Current

Behavior Technician (Part Time)

Adelante Behavioral Health
01.2025 - 03.2025

Youth Counselor (On-Call)

Youth Psychiatric Health Facility
09.2024 - 03.2025

Youth Counselor

Proteus Inc.
09.2023 - 03.2025

Onsite - Representative

Employnet
11.2020 - 09.2023

Collector

Don Roberto Jewelers Inc.
10.2018 - 03.2020

Manager

La Mexicana
08.2015 - 08.2018

Associate Teacher

Merced College Child Development Center
08.2011 - 05.2015

Youth Activity Leader

Boys and Girls Club
08.2010 - 06.2011

Associate of Arts - Psychology

Merced College

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Marlene Espinoza