Marlene Correa
Santa Fe Springs,Ca
Summary
Professional bilingual in English and Spanish with over 6 years of experience in administrative position, customer relations, and multitasking. Skilled in multi-tasking, team building,problem solving, manage several tasks and achieve great results.
Overview
6
6
years of professional experience
Work History
Admissions Coordinator
Discovery Behavioral Health
01.2021 - Current
- Demonstrates dedication towards finding placement for clients seeking treatment and recovery
- Maintains constant awareness of current census and department goals
- Comprehensive knowledge of insurance contracts, benefits, and authorization process
- Coordinates with treatment teams of multiple locations to schedule tours for prospective clients and/or family members
- Effectively and seamlessly communicates with patients, families, providers, doctors, and program directors
- Review prospective client’s medical records and clinical assessment for appropriate level of care
- High conversation rate for both Residential and Outpatient services
- Managed approximately 30 incoming calls, 35-40 outgoing calls, emails and faxes per day from customers.
- Treats every case with compassion and urgency
Milieu Manager
Center For Discovery
03.2020 - 01.2021
- Works collaboratively with the Program Director to manage a residential program, by training counseling staff, interviewing potential new hires, and upholding Discovery Culture within their program.
- Enforces program regulations and guidelines, including HIPAA policies and Joint Commission accreditation.
- Supports in the supervision of staff and oversees scheduling and on-call rotations.
- Oversees the intake process of new clients on the day of admission, and audits client charts regularly to ensure all documentation is being completed throughout the course of treatment, in a timely manner.
- Oversees and monitors the purchasing of household supplies in accordance with budgets for routine facility care.
- Runs groups when necessary; providing oversight of groups being led by counseling staff and lending assistance as needed.
Hiring and Development Assistant Store Leader
Kate Spade & Company
08.2019 - 02.2020
- Responsible for weekly schedule for a team of 60 associates
- In charge of bi-weekly payroll utilizing work force management
- Conduct new-employee orientation, including preparing paper work
- Recruits for the best fit to company's culture:including conducting screens and interviews
- Performs daily audits on time and attendance to ensure all employees are being compliant
- Handles customer experience by utilizing the program Medallia to continue enhancing guest experience
- Execute monthly touch bases
- Takes ownership and accountability for store productivity and sales plans forecast
- Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results
- Identifies and recommends changes to existing processes to improve accuracy, efficiency and responsiveness to customer service satisfaction
Sales And Customer Service Supervisor
Kate Spade & Company
11.2018 - 08.2019
- Assist with implementation of training and career development to promote within
- Conducts needs assessments
- Foster team by creating a fun, competitive, inviting atmosphere building brand equity and morale
- Build effective teams by utilizing store company tools and educate team on sales plans, personal goals
- Performs frequent business overview with regional and district leader to keep them up to date with business trend
- Contribute with weekly SWOT analysis
- Ensures the highest level of service is provided to all customers through extensive product knowledge and completion of product profiles
Education
Bachelor's - Human Resources Management
California State University - Dominguez Hills
Carson, CA2019
Professional References
Kamalu De Leon
Admissions manager
4281 Katella Avenue, Suite 111 Los Alamitos, CA 90720
Tel: (808) 430-8874
Linda Kotchasak
Admissions manager
4281 Katella Avenue, Suite 111 Los Alamitos, CA 90720
Tel: (562) 293-5603
Timeline
Admissions Coordinator
Discovery Behavioral Health
01.2021 - Current
Milieu Manager
Center For Discovery
03.2020 - 01.2021
Hiring and Development Assistant Store Leader
Kate Spade & Company
08.2019 - 02.2020
Sales And Customer Service Supervisor
Kate Spade & Company
11.2018 - 08.2019
Bachelor's - Human Resources Management
California State University - Dominguez Hills
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