Marlena (Marcee) Hilliker
Rossmoor
Summary
Results-driven administrative specialist known for strong data management and process adherence. Experienced in executing simultaneous clerical tasks, maintaining office supplies, and supporting critical operations. Ready to leverage expertise to enhance organizational efficiency and professionalism.
Overview
28
28
years of professional experience
Work History
OST
FBI
Los Angeles
09.2014 - Current
- Executed simultaneous administrative and clerical duties for three squads.
- Maintained and ordered office supplies for LBRA operations.
- Transcribed audio materials for criminal cases under tight deadlines.
- Created and updated Daily Duty Agent Calendar and Weekend Duty Agent Calendar in CMOC shared drive.
Payroll Specialist
ADP
Buena Park
05.2003 - 03.2014
- Processed payroll for diverse client accounts using ADP software, ensuring compliance with regulations.
- Reviewed and validated timekeeping records for accuracy, addressing discrepancies promptly.
- Managed employee data entry and updates within payroll system to maintain integrity.
- Created and maintained comprehensive employee records, including new hires and terminations.
- Onboarded new employees in time reporting and payroll systems for seamless integration.
- Provided timely customer service support regarding payroll inquiries and issues.
- Accurately processed sick pay, vacation pay, and other leave entitlements.
- Performed manual calculations for retroactive pay adjustments when required.
Accounts Receivable/Warranty Clerk
Distribution and Auto Service
Wilmington
01.1998 - 05.2002
- Executed daily duties with precision and efficiency.
- Prioritized tasks to meet service objectives effectively.
- Collaborated with department personnel to ensure timely and accurate billing.
- Processed warranty claims in alignment with company policies and procedures.
- Maintained comprehensive records of warranty transactions in database system.
- Assisted with month-end closing activities as required.
- Prepared invoices for processing of approved warranty claims.
- Handled customer requests for warranty claims accurately and efficiently.
Education
High School Diploma -
Cerritos High School
Cerritos, CA06-1984
Skills
- Data entry administration
- Microsoft Word and Excel proficiency
- Mathematical computation understanding
- Professionalism and punctuality
- Work prioritization under pressure
- Data management productivity
- Process adherence and consistency
Timeline
OST
FBI
09.2014 - Current
Payroll Specialist
ADP
05.2003 - 03.2014
Accounts Receivable/Warranty Clerk
Distribution and Auto Service
01.1998 - 05.2002
High School Diploma -
Cerritos High School