Marlena Sorensen
Winnipeg,Canada
Summary
Agile and adaptable leader with stellar work history, motivational approach and upbeat nature. Successful at leveraging financial and marketing education to make smart organizational and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
8
8
years of professional experience
Work History
Shopkeeper - Home Decor
IKEA
10.2023 - Current
- Increased sales and gross margin revenue by over 1% within a year by developing and implementing effective sales strategies.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
Shopkeeper In Training
IKEA
10.2022 - 10.2023
- Enhanced customer satisfaction by providing personalized service and product recommendations increasing happy customer score by 5%
- Increased sales to 20 million through effective inventory management and appealing merchandise displays.
- Trained 10+ new employees on store procedures, policies, and excellent customer service techniques.
- Resolved customer complaints professionally, maintaining a positive store reputation within the community.
District Manager
Lids
01.2017 - 10.2022
- Turned around underperforming district and increased productivity by 17.8% for 11 locations with 60+ staff and total gross revenue of over $8 million
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and implemented new operational training and sales floor techniques leading to 13.95% increase over target
- Executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
DMIT
Lids
01.2017 - 01.2017
- Fostered strong recruiting and training initiatives
- Supported multiple locations while maintaining 7% comp increase in home store
- Provided feedback to support growth and succession within home district
- Exceeded company objectives by managing staff, planning and evaluating performance and KPI's, including increasing customer loyalty metrics by 22%
Manager
Lids
01.2016 - 01.2017
- Ensured high level of customer satisfaction through excellent service and elevated customer loyalty and embroidery by 20%
- Increased sales and developed strong inventory management through interactive staff training and customized selling behaviours.
Education
Business Administration -
Mohawk College
Hamilton, Canada2008
Education Assistant -
Mohawk College
Hamilton, Canada2010
Skills
- Microsoft Office Suite
- Business Analysis and Reporting
- Inventory Management
- Power BI
- Policies and Procedures
- Sales Strategies
- Team Building and Leadership
- Google Suite
- Remote learning and Recruiting
- Microsoft Teams
Awards
Sales Increase over LY, Lids, 2019, Highest increase in sales over the previous year in Canada for fiscal year 2018
Timeline
Shopkeeper - Home Decor
IKEA
10.2023 - Current
Shopkeeper In Training
IKEA
10.2022 - 10.2023
District Manager
Lids
01.2017 - 10.2022
DMIT
Lids
01.2017 - 01.2017
Manager
Lids
01.2016 - 01.2017
Business Administration -
Mohawk College
Education Assistant -
Mohawk College